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BUS 407 Training and Development - Strayer University

Assignment: Training and Development in Small Businesses

Create a comprehensive training proposal for the business.



Training and development, performance management and proper monitoring of employee performance are considered as key pillars of human resource management of any firm. However, all of these factors need proper strategic direction. The Axis tutorial centre is witnessing a sharp popularity among the local children. This weekend tutorial centre is considered to beneficial for children education in many ways. However, in order to retain the current performance level and boost up its performance effective training and development plan and an understanding of it should be developed. Being a small size firm, the tutorial may face several managerial challenges, which shall be discussed in the following report. It would also analyze effects of organizational gap and chalk out competitive training strategy.

1. Analyze key elements of training and development geared toward improving the performance of the specific small business for which you are consulting.

Key elements of training and development

Axis tutorial centre has the reputation of good faculty members and stuffs who are cooperative. However, the education industry is one of the most critiqued industries and the current education system is considered as stagnant and passive. Considering these factors, the tutorial centre has to have proper training and development plan for its faculty and stuff in order to make its services upgraded and student specific.

Some of the key procedures or element that this training and development plan should include, are,
• Identification of key objectives at the very beginning stage
• Selecting proper schedule for the training so that the employees can continue their job and training in a parallel manner
• Selection of key tools of training and development
• Selection of strategies for training; in this case both off job training and on job training should be used
• Weekly evaluation of the progress
• Focusing on the loopholes in the next week of the training and development
The elements that should be covered in the whole learning and development program are

Training and Development.jpg

Figure: key elements of training and development

Organizational learning: this refers to the process of aligning the organizational goals with the goal or procedure of the training. As is mentioned earlier, Axis tutorial should plan to introduce innovative teaching program for the children. Therefore, the key objective of this leraning procedure would be identifying ways to be innovative and identify individual learning requirements of the children.

Knowledge management: This refers to process of accessing data and information, and transforming them to some usable knowledge for the organisation. Before forming the training and development plan, the tutorial needs to understand what the specific requirements of the children are and then train the teachers and stuffs, methods to fulfill the requirements. For this purpose, parents and children can be interviewed.

Individual learning and development: All of the faculty members and the non-teaching stuffs need to have their training and development plan for this purpose (Salas et al., 2012). PPD, that is personal professional development not only helps a person to become effective in the professional areas, but also in the personal life as well. This is for long-term benefit of the employees.

E learning: this is the most cost effective and time bound way of training (Sangrà, Vlachopoulos, & Cabrera, 2012). The training materials should be uploaded in an online portal so that the members can access the study materials whenever they want. This can be a parallel part of the training and development process.

Coaching and monitoring: The key element of training and development is the tools that are used to train the employees. Coaching and monitoring are one of the oldest methods of training employees. In order to train the employees the weekly once classroom coaching can be initiated.

Workplace training: As is mentioned earlier, on job training is an effective ways for training employees. In Axis Tutorial Centre, the new employees should be allowed to experiment with their methods of tutoring during the first month. The key objective of the company is to bring innovation in learning and this procedure would help the firm accomplish the objective.

Formal off the job training: formal of job training can be initiated in many ways starting from the classroom training motioned earlier to providing study materials for theoretical understanding and so on (Manuti et al., 2015). Systemic training model can be initiated as part of this. In this training process, all of the parts and steps are organized in treaded and connected manner.

Training and Development1.jpg

Figure: Systemic training model


2. Predict three to five (3-5) potential challenges that the managers or owners of the business could face in addressing organizational performance.

Axis tutorial centre is a growing tutorial organization and therefore most of the employees are new or less experienced. Along with that, the industry is also an evolving industry. Due to all of these reasons, the manger or owner of the firm may face several challenges to improve organizational performance. The issues that the manager can encounter are as follows:

Development of improper KPIs or biased feedback: the performance management parameters are one of the key aspects of performance management of a firm. Mostly feedback system, Kpis are used to measure performance. However, it is essential to frame out proper parameters to judge the performance of an employee (Leatherbee & Gonzalez-Uribe, 2018). The tutorial may end up selecting wrong or ineffective parameters and this would consequently lead to lose of financial resources. Biased feedback is one of the most witnessed issues that Axis tutorial may face.

Leadership challenge: The manager might face leadership challenge, that is selecting the right leadership style at right time. As for example, using autocratic leadership style may affect the worker's ability to think and take decisions independently, while the democratic leadership style may make the workers careless about their job role and create chaotic situation. All of these may work as barriers to addressing organizational performance.

Restraining attitude of the employees- in order to manage performance and address organizational performance, it is essential for organizations to develop strict evaluation methods and point out the loopholes in performance of every employees (Storey, 2016). The tutorial centre has several experienced old employees. Any strict measure can result to creating a restraining attitude among the employees. Such issues should essentially be addressed by forming effective strategies, in order to avoid any blockage in the growth of organizational performance and help the manager address it.

3. Justify the effects of detecting organizational gaps in small business, providing examples to explain the rationale.

It is extremely important for businesses to understand the various gaps which are present within their organizational structure in order to meet the full potential of the business. A proper gap analysis can reveal the various challenges which must be overcome by the business in order to meet their expected level of returns (Henri, 2004). This gap analysis can also help the company in bridging the communication gaps present within the various sectors of their business. Axis tutorial being one of the largest study and education centers needs to focus on analyzing the various gaps present within their system to meet their expected potential.

Purpose of analysis: The modern market is an extensive mix of various entities which are constantly interacting with one another in an ever increasing manner. The level of competition between small businesses is constantly on the rise and it is essential for businesses to keep up with the changes in the market in order to meet the needs and demands of the masses. It has also been seen that businesses often tend to lose their focus when competing with one another in such a competitive environment. Therefore such analysis can help the company in bridging the gap between the current state of the business and the expected mission and vision statement of the company. This analysis can be carried out as a holistic process by external educated personnel or as individual analyses of various departments within the organization.

Internal gaps: Identification of the various gaps present within the organization is one of the critical stages of the overall process. Hence, research plays a major role in identifying the various standards required by the organization and the industry. It is also essential for the organization to understand and study the various laws and regulations stated by the state or the federal government in order to ensure that the organization meets the same. Failure to meet the rules and regulations set by the government can result in huge losses for the company. Training the various employees of the organization also helps in maximizing the potential and overall output of the workforce.

External gaps: The various external factors which also play a major role in the total output of the company. It is extremely important to understand the various trends that are viable in the current given market and orient the various products and services offered by the company accordingly. The needs and demands of the people and the target market play a major role in the ultimate profit and loss for the company. Maintaining the various standards set by the industry and orienting the products and services according to the needs and demands of the given target market can help the company in maximizing the overall sales and output of the organization. Incorporating current trends such as technological advancements can also help the company in boosting their overall sales (Jennings, 2000).

Strategic implications: Once identification of the various internal and external gaps within the organizational structure is complete, it is now possible for the organization to carry out and implement the changes required in order to bridge the gaps. Some processes might be extremely simple like training the employees according to the required set standards but some might even be very challenging such as security threats or non-compliance to current legal standards. There might be gaps present which are both internal and external such as various communication gaps between the target market and the organization that require extensive planning and programming. However, managing to overcome all the challenges can help in the overall growth and stability of the business (Oakland, 2007).

4. Propose a competitive training strategy that will improve the position of the business in the market. The strategy should include, at a minimum, an agenda of training activities, rationale for instructional strategies used, and the return on investment (ROI) that will be gained from the strategy you have developed.

A proper training program can help a business and its employees in bridging the various gaps which are present within the organizational structure. It can also help streamline the overall business process by making the individual worker aware of the various factors which affect production and marketing. Educating the employees is one of the core processes that are undertaken by businesses today, both large and small in order to maintain a competitive edge over their competitors. However, as the company starts expanding and taking in more employees it becomes a tedious task to create and maintain a large workforce within a set budget. Therefore, it becomes increasingly essential for a business to develop and maintain a strict training program which makes full use of the resources available at hand within a set time period and budget.


Training Activity


Time Period


Core Training

Mr. K. white

3 months


Healthcare and First Aid

Mrs. A. Bell

1 month


Personality Development

Mr. A. Curtois

1 month


Company Policies and Ethics

Mr. R. Johnson

1 month


Student Behavioral Analysis

Mrs. K. Rose

2 months

Table 1: Employee Training Program

The core training shall include an overall understanding of what is expected from the employee from the company. This includes understanding student behavior; understanding the strengths and weaknesses of each individual student and various other traits which contribute to the well being of the learner. This shall be provided to all employees working for the organization twice a month for three consecutive months. The health care and first aid training shall help the employees in gathering skills about basic first aid and its applications. This is essential both in workplace as well as personal life situations. This training shall be provided to all employees working for the organization once a week for one month. Personality development and company policies and ethics training shall be provided to all employees working for the organization in order to make them aware of the various company policies and guidelines which should be adhered by all individuals at all times. Student behavior analysis training shall help the teachers in understanding the various character traits of the student and help them in orienting their approach accordingly.


Training Activity



Core Training



Healthcare and First Aid



Personality Development



Company Policies and Ethics



Student Behavioral Analysis





Table 2: Expected Cost of the Training Program

Expected increase in profit: $45,000.
Therefore, ROI is 200%.


The purpose of this assignment was to highlight the importance of performance management and training programs in the modern business environment. This assignment studied the various factors which are affecting employee activity and output through a case study conducted on Axis tutorial, one of the leading educational services providers. It strived to show the importance of identifying and bridging gaps present in the organizational structure of the business in order to maximize profit. Lastly, it developed a training program that would help the company train its various employees in order to maintain competitive edge in their given market.


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