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Smart Service Environment Assignment

Question: Read case study carefully and make few suggestions to improve smart service quality

Case - Testing SERVQUAL in a smart service environment: evidence from oil and gas sector of the UAE.

Solution:

TESTING SERVQUAL IN A SMART SERVICE ENVIRONMENT: EVIDENCE FROM OIL AND GAS SECTOR OF THE UAE

Discussion

Utilization of smart service quality with the help of IoT can have the potential to improve its reliability and customer service in the oil and gas sector in UAE. The increasing competition in the oil and gas industry forces companies to change their operations to adopt new technologies so that they can attract a broader customer base to sustain their business in the market. The financial performance of these companies is greatly dependent on return of asset from their customers (Lee, Kao & Yang, 2014). Asset monitoring with the help of technology is crucial in this sector. These companies can utilize IT technologies to track their inventories in real time with their quantity amount, location and others. These companies can also maintain their equipment through IoTs remotely which makes the operation easily manageable and efficient. New automated drilling equipment not only given advantages over traditional equipment thanks to IoT and IT technologies. Companies like ADNOC can utilize information technology in their daily operations to control their wide market operations and reach vast customer base easily (Khan et al. 2017). Deploying sensors in the equipment not only makes the operations safe; they also make them efficient. IoT enabled asset monitoring solution can help O&G sector in UAE to control and maintain the performance of their assets in the market.

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