The role of the health and social care worker
1. Explain how a working relationship is different from a personal relationship
2. Describe different working relationships in health and social care settings
3. Describe why it is important to adhere to the agreed scope of the job role
4. Explain why it is important to work in partnership with others
5. Identify skills and approaches needed for resolving conflicts
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Personal relationship include ethics, trust, and sharing. Working relationship include collaborative approach and regulatory requirement (authorization, policy and procedures), in addition to elements included in personal relationship. Different working relationship include (i) co-workers – includes within professional capacity; (ii) patient – to whom the service is demanded; (iii) supporter – include carer and family members of patient; (iv) support staff – include driver, cleaner, attenders, and other members; and (v) stakeholder – include owner, managers, and administrators (Islam et al., 2015). Importance of adhering to agreed scope of job responsibility come within policy and procedural guidelines of the settings. As a team member, it is important to contribute the performance for achieving the organizational objectives, which require sense of job responsibility, by adhering to the scope. Furthermore, such organizational culture also avoid conflict at workplace.
Partnership with co-workers is important to share information, minimize the risk, and retaining the integrity of interdisciplinary workforce. With patient, it is important to manage all the information required to bring effective clinical outcome and patient satisfaction. Overall, partnership tends to reduce the work burden and invite collective opinion on any matter to achieve solutions. To resolve conflict, requisite skills include effective communication, framing trustworthy relationship, and involving in constructive criticism. Importantly, co-worker must develop the competency to involve in constructive arguments, negotiation, and delegation according to the situational demand. This in turn will help in avoiding negative emotions at workplace. Common approaches include careful listening and maintain tone during communication, clear explanation for activities and decision, and maintaining ethical behavior at workplace (Supper et al., 2015).
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