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Assignment - Improvisation of Health Service

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Introduction

This assignment is entitled to focus on three essential processes and present an authentic workflow diagram to ensure that the pattern of working at the healthcare system is understandable by everyone and to ensure an effective process that would wield definitive and successful results. The three tasks that have been mentioned below would also permit in the better understanding of the organizational process and make sure that substantial amount of feedbacks have been garnered for the constant improvisation of the healthcare center, which would be extremely incremental for the organization and for providing care to the patients.

Assignment 1 - Select 3 processes that are relevant to the facility you are proposing for your new or improved health care service. Create 3 workflow diagrams that explain the workflow of each process that will occur in your facility.

1. Patient visits

Patient visit is the first aspect here because as mentioned by Reeve et al., (2015), about 15% of the encounters with patients have been considered extremely difficult for the physicians. The patient is unwilling at first to provide essential information about their health, so the following diagram would allow in the better understanding of the stances that are required to be considered.

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Since, it is one of the most prominent aspect that should be taken into consideration, it is to be ensured that the process is smooth and that the patients are comfortable enough to discuss their problems with the doctor freely. Also, the guardian would also have to be cooperative in this stratum.

2. e-Prescribing

According to Zadeh & Tremblay (2016), e-Prescribing is mainly a technological framework that is being used by physicians and other prominent medical practitioners to make sure that they can write and send prescriptions to a pharmacy with the help of the modern electronic method instead of handwritten to avoid all kinds of possible inconvenience. The workflow diagram provided below would allow in the better understanding of the process of e-prescription that would be occurring in our facility for the better cooperative notion of the medical practitioners and the patients themselves. The entire process is mainly beneficial for the patients who do not have enough time to make a visit to the clinic as their houses are far or have a difficult time getting hold of the doctor.

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The figure provided would ensure that the idea of e-Prescription has been identified and the concept has been made familiar to the possible patients. The figure also presented with possibilities for both the registered and the unregistered ones. It would make sure that all of them are able to receive their services as fast as possible.

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3. Appointment Scheduling

The idea of appointment scheduling is extremely effective and allows professionals to manage appointments and all kinds of bookings. In terms of healthcare clinics, the idea is also extremely effective in terms of the maintenance and essentially pay equal attention to each of the patients within the designated amount of time (Zacharias & Armony, 2016). The appointment scheduling can be done both online and offline. Online with the help of apps and various range of software and offline with the help of phonetic conversations. The following workflow would allow in understanding the kind of process that would be incremental for the entire organization and would ensure enhanced patient care.

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The figure accounts for the consideration of both the possibilities. It ensures that each attributes of taking care of the patients have been taken into consideration and that proper remedy has been provided.

Assignment 2 - Create an organizational chart that outlines the leadership structures and clinical departments at the facility you are planning. Include all positions that are required in your health care facility.

The organizational chart with respect to the planned healthcare facility outlining the leadership structures along with the clinical departments is given below

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According to the organizational chart that has been mentioned above, the Board of Directors stay at the apex position. The directors play a very significant hand in shaping the tone for ethical and accountable decision-making across the healthcare facility (Neubert, Hunter & Tolentino, 2016, p. 900). The Chief Executive Officer (CEO) performs the next most significant duties under the board of directors. The CEO fulfills countless responsibilities, such as settling on significant corporate decisions, dealing with an organization's overall duties and assets, acting as the key element of correspondence between the board of directors and corporate operations, and being the organization's transparent medium (Winnubst, 2017, p. 159). CEOs seem to be more committed and involved with day-to-day functionality, legitimizing tone, vision, and culture within the organizational structure.

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As per the above mentioned organizational chart, there are four medical officers that directly work under the Chief Executive Officer of the healthcare facility. The four officers that act as the prime leaders for the organizational staffs are Chief Medical Officer (CMO), Chief Financial Officer (CFO), Chief Operations Officer (COO) and Chief Information Officer (CIO).

Chief Medical Officers (CMO) are responsible for supervising clinical expenditure plans, recruiting and preparing healthcare physicians, ensuring that all employees are fast-tracked and communicating the most notable nature of medical consideration (Stander, De Beer & Stander, 2015, p. 9). Then again, a CFO gives administrative duties, bearings and addresses the healthcare facility's finance and accounting team. The Chief Operations Officer's (COO) job is to manage the business activities of an organization and report them to the CEO (Winnubst, 2017, p. 161). A COO also ensures a viable operational and budgetary strategy for the organization. Finally, CIO's obligations within the healthcare facility include setting objectives and methods for the IT office, selecting and updating suitable innovation to streamline each inward activity and helping to improve its strategic advantages. A CIO also helps to structure and reorganize technological frameworks and phases in order to enhance customer experience.

The organizational chart also determines that Clinicians such as MDs, Pas, LPNs and Clinical Support Staff such as RN's and MA's operate under the Chief Medical Officer (CMO). The Chief Financial Officer (CFO) oversees the entire financial department, including the billing and support staff. The practice managers and the non clinical support staffs inducing the front desk executives and the care coordinators works in the influence of Chief Operational Officer (COO). 

Assignment 3 - What does team-based care look like in health care organizations?

Thoughts, Feedbacks and Suggestions on First Respondent:

The significance of effective communication is crucial for any healthcare facility or organizations as it is the primary stump to maintain the efficiency and improving the satisfaction rate of patients and their wellbeing. The improved consistency of communication of can subsequently maintain the consistency of illness, satisfaction rate and wellbeing among individual patients (Reiss-Brennan et al., 2016, p. 828). In this regard, as briefly described in the response of first respondent the conduct of team-based care is extremely essential and beneficial. As briefly represented by the student response, the structure of team-based care is consists of several essential core principals. This has comprehensively indentified and efficiently represented by the response of the first respondent which is highly appreciable. However, it has also been identified that each of these principals are not comprehensively or briefly described, so there for it has been advised to present the core factors briefly for better comprehension. Each of these core principals of the team based care is essential for improving the communication and service efficiency within the healthcare which has been effectively demonstrated by the response. So therefore it is considered as appreciable presentation of response.

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Thoughts, Feedbacks and Suggestions on Second Respondent:

Among all the diseases the cancer holds most infamous identify due to its severe lethality, there patients infected with cancer conventionally becomes psychologically and emotionally unstable. Cancer causes intensive anxiety, stress, and disruption on its host. Therefore, it is essential for doctors and professionals to take extreme care and caution on treatment regarding such patients (Loeb et al., 2018, p. 116). The comprehensive case scenario presented by the response of the second respondent is efficiently organized and effectively produced. Scenario indentifies and demonstrates some essential aspect of cancer such as its capability of genetically transmissions, intensively pressure of psychology and various ways to tackle cancer such as organized lifestyle routine and diet. Thus, the presentation on the subject is widely represented by the respondent and highly appreciated. As briefly demonstrated on the response, it is essential for doctors and professionals to provide intensive care to the patient. Therefore, the conduct of team-based care is highly beneficial on this matter. It will help to provide extensive care to the patient, and execute efficient diagnosis which will improve the treatment efficiency and satisfaction of the patient in larger extent.

Conclusion

From the workflow diagrams arranged for the three essential activities of the clinic, it can be incrementally said that it would eventually wield extremely beneficial for the better conduct of the activities that would symbolize the motto of the organization in an essential manner. In addition, the further assignments allowed in gaining profound amount of knowledge which is extremely essential for the better development of the healthcare facility and to ensure that every individual is able to receive adequate amount of patient centered care. For a healthcare organization, being a patient centered organization amounts for the utmost amount of importance than anything. The responses recorded would additionally benefit in improving the quality of the services.

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