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BSBSUS501 - Develop Workplace Policy and Procedures for Sustainability Assignment -

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Assessment Task 1 - Questions

Question 1 - List one piece of legislation, one regulation and one code of practice that relate to environmental issues in this workplace. Explain the compliance requirements of each.

Answer: Legislation: Waste management is one of the most discussed topics when we talk about the environment, thereby Australian Environment Protection and Biodiversity Conservation Act 1999 sets protection standards and makes environmental assessments mandatory to ensure effective preservation and conservation of the environment and natural resources.

Code of Practice: As per the National Waste policy in Australia that focuses over optimal usage of resources at the same time mitigating the levels of wastes in the environment which discusses the best waste management practises in the country, The country generates about 67 million tons of waste per year and has the potential of significant environmental impact without control. Alternatively, waste my also generate additional resources for the economy with recycling of value of disposed materials can be appropriately harnessed. The five standards essentially under this are: "keep away from waste, improve asset recuperation, increment utilization of reused materials and manufacture and interest for reused items, better oversee material streams to profit human wellbeing, the earth and the economy and improve data to help advancement, control venture and empower educated shopper choices".

One Regulation: Hazardous Waste (Regulation of Exports and Imports) Act 1989 frameworks jobs, obligations and rules for organizations, governments, networks and people for waste administration under conditions that one fares or imports squander all through Australia as a waste merchant, specialist or vendor or produces squander for fare or imports squander for recuperation or last transfer. It mandates that the category of waste needs to be first identified and assessed whether it is being imported or exported.

Question 2 - Read the Pompoms Hotel Waste management policy. Review the policy identifying areas where Pompoms Hotel can improve their practices.

Answer: Effective waste management involves identifying the stream of waste leaving the site, quantifying the amount of waste stream data, calculate costs for waste abatement or with diversion opportunities (that is disposal of wastes) and internalise other costs related to labor, water, energy and other natural resources. For management of such tasks, it is necessary to select an experienced waste assessment team, develop an audit system that accounts for an assessment of the waste generated with identification of waste streams and ways to minimise waste and/or divert the waste generated in a particular facility. At the end, a report or an action plan provides directives with solutions to staff and practitioners.

The case study Pompoms Hotel Waste Management policy provides details on waste management at the facility and includes the following-

  • Optimising on purchase of raw materials at the facility - by reducing intake on damaged raw materials or purchase of excess raw materials
  • Improving storage facilities so that housekeeping functions effectively with organized storage for chemicals in order to avoid mixing, ensuring 'first in and first out' on storage materials so that the old items do-not accumulate and maintaining a clean storage that is uncluttered and well labelled'
  • Conservation of energy is one of the prime objectives of waste management and can be managed through energy saving techniques and/or with alternative forms of energy (eg. bio sensitive mechanisms for using hot water and solar systems)
  • Finally recycling waste is also an important aspect that may be explored at the hotel with improvement of techniques

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Question 3a) Describe the general procedure you would follow in an organisation for seeking approval to change current policies.

Answer: Policies in an organization are restructured based on available data and information. A simple risk assessment procedure can be used to identify risk areas that are high on scale and such information could effectively identify areas that need improvement or ensure change of policies to address the risk factor.

Specific data and information supporting the "objective of change" should be produced to higher management for further consideration.

Consequently, plan of implementation of strategies should be developed to mitigate the risk and enable change of policies.

b) List five stakeholders you could seek input from when setting objectives and targets. For each example provide the type of input they may provide.

Answer: Stakeholders who are affected with issues related to waste management -

1. Company Management -Owners of business who run the risk of litigation and suits, ill reputation and loss of profits for not addressing environmental concerns in business matters as part of company's CSR. Company management is therefore expected to take special interest in compliance of environmental standards in view of sustainability of operations

2. Law Practitioners on environmental issues - Excess waste is a concern for the society and could lead to breach of law and practitioners would be able to provide inputs on standards that need to be maintained for effective compliance.

3. In house Supply Chain Managers - targets should be set with operational feasibilities in mind, cost inputs and implementation guidelines

4. Company Auditors - who can provide guidelines with basic facts and data on quantities of waste produced in the past that provide sufficient evidence on volume and type of waste produced. This could enable optimization of waste

5. Recyclers - who provide ways to provide guidance on recycling methods and ways in which the entire process may be optimized specific to the kind of waste produced in an any industry

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Question 4 - List three approaches you could apply in the workplace to assess compliance with sustainability practices.

Answer: Sustainable development is defined as a vast and all-encompassing thoughts and corporate sustainability. An effective environmental sustainability plan may involve the following strategies -

  • Use of best practice strategies under environmental sustainability consistent with solutions. For example - use of green production technologies in a
  • Assessment of environmental health and safety policies and measures taken to implement it
  • Implementing methods to measure impact to ensure compliance standards of emissions of gas and or other products.

A monitoring and evaluation team need to incorporate all business policies, corporate strategies, purchasing plans, operating procedures and management systems for a wholesome consideration of legal and compliance concerns.

Question 5 - Describe how you could measure and document current resource usage for the following at Pompoms Hotel.

• Paper

• Energy such as electricity

• Transportation

• Wastage.

Answer:

Paper

Develop employee awareness on paper waste generation during storing, filing, sending mail and taking prints and other activities. A day's paper waste should be documented and quantified. The information should be used to detect problems with selective paper collection. Eg. Installation of recycling bins in guest rooms, reducing of newspaper distribution

Energy such as electricity

Get an energy audit (peak and off peak hour's measurement) and identify ways to reduce hours of peak demand. Using energy efficient bulbs and lighting systems are possible ways of addressing electricity related issues (or alternative sources of energy such as solar)

Transportation

Transport related wastage can be reduced with lean manufacturing models - reducing over production, reducing stocks and inventories. Seasonal peak periods and inventory management need to be optimized for this purpose. It involves optimization of the supply chain process and delivery systems. 

Wastage

Food and other forms of waste such as chemicals, plastic, linens and cardboards are huge components contributing to waste in a hotel industry and internal systems of data can provide information on volume of waste under each categories. Solutions that have been used in the past to reduce such kind of waste is --  (a) Use of staff training methods to segregate food waste from the general waste stream; such the food waste may be recycled with an anaerobic digester and others may be reused (b) reuse of towels and robes by turning them to reusable shopping bags etc.

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Question 6 - Describe the approach you would take as manager to communicate the changes, including assigned responsibilities, proposed outcomes and activities to both your team and senior management.

Answer: Open and honest ways of communication are encouraged among all level of employees - from those who are at the bottom of the ladder to top management. Trust and accountability are key issues among employees to build collaboration and team work. Assigning of responsibilities should be made in an unbiased way and relate to employee strengths. As mentioned by Lakner et al. (2018), the company may implement an outcome based on the Wellness program and accordingly implement changes that that they want to make. According to the National Environmental Policy Act, its main purpose of this act is to declare a national policy that will motivate an enjoyable and productive harmony between the individual and its environment. These policies effectively craft the message and outright the acknowledgement. It may be also important to effectively communicate among employees the perceived benefits of serving in an organization (Main & Shaw, 2016).

Employee performance levels are assessed through performance evaluations that may relate to their KPIs (key performance indicators). KPIs are tied to employee job descriptions and are based on employee achievements made on sales and marketing targets or work based outcomes. Such methods are applicable to all levels of employees - both the team and the senior management.

Question 7 - Describe how you would support your team during this project.

Answer: Performance Management approach offers a key guideline for all the workers, management, subordinates to work together to achieve the objective by establishing a goal which has been followed by senior employees. The structure is applied to strike a balance between the objectives of the employees and that of an organization. In an organization managers have given the opportunity to focus on innovations and new ideas to increase the development and growth of the organization. The structure also includes the value of decisions made by every individual. In the words of Pransky et al. (2016), the thoughts of all the employees and individual have to be considered to predict the outcome expected for the company.

There are six effective ways to support the team. Some of the ways involve,

  • Support the team by frequent review of work
  • Support the team by building motivation for them
  • Support the team by interacting with accountability
  • Setting development standards for the team
  • Support the team's skill development

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Question 8 - a) Describe how you would monitor the new waste management procedures and how you would report the progress to management and staff.

Answer: Waste Monitoring is a key function for any business or industry dealing with waste. It is important to indentify the target and current levels of waste. For example if target and current levels of waste may be depicted as follows:

  • Target: Recycled waste in 2018 is about 85%
  • Current: Recycled waste is about 86%

Here it shows that the percentage of recycled waste has improved and consequently calculations of carbon dioxide footprints gained would justify the resulting benefits from waste management. Staff training and awareness on CO2 emissions improves efforts in waste minimization in a company.

Thus developing a tracking system enables a company to identify the current waste streams and analyse how much waste is being generated. The company can also develop a landfill capture and divert the waste for reuse and recycle in order to minimise the environmental footprint. Monitoring the ways can also minimise the cost liability and environmental impact through providing and identifying the solutions that determine the current profile of waste (Raineri et al. 2016). This also develops diversion along with helping the management with proper logistics of disposal.

b) List at least five pieces of key information you would include in your evaluation tool.

Answer: Evaluation tools in an effective waste management policy may include data on the following:

  • Volume of waste pickups indicates how much waste is being generated and recycled in total (chemical plastic and paper waste figures).
  • Carbon dioxide footprints saved by an industry.
  • Total waste generated in certain period (inclusive of energy and water waste).
  • Total waste recycled in a certain period.
  • Revenue generated from recycling or reuse of waste.

Question 9: List three strategies you could implement to evaluate the overall project.

Project evaluation techniques include setting goals of a project. Evaluation is known as a critical consideration of project goals starting from the date of implementation to the end date so that results with regard to the following are achieved:

  • Reduction of consumption methods
  • Waste minimization techniques
  • Waste Disposal

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Assessment Task 2A - Sustainability assessment report

Energy - Consider types of technology and equipment that require energy. What equipment uses the most/least energy? Are switches left on overnight/weekend? Is the sleep mode/screen saver used? What practices are currently in place to help minimise energy wastage? Is there an existing policy and procedure for sustainable energy practices?

Answer: Equipments that require energy for use are principally - water heaters, lights, refrigerator, electric ovens, heaters and coolers, energy saving washers and dryers, energy efficient motor vehicles etc.

Waste Minimisation methods used have been methods to save energy by insulating rooms, use of power saving techniques, using clean fuels, purchasing recyclable items etc in order to support green purchasing.

Waste minimization is also supported with mandatory requirements among suppliers to quote the energy consumption and costs of new equipment installed at the site.

Water - Consider the levels of water usage. How is water used on a daily basis? What things/tasks use up the most water? Are staff using water sensibly? What practices or policies are in place to support effective water use?

Answer: Water resource planners focus on determining the capable gaps between the demands of the water as well as the water supply at the future dates. Such plans involve the basic projection of some anticipated levels. In the words of Pransky et al. (2016), this major estimate of future use is then compared with the present levels of the water supplies so that disparity between the anticipated levels of use and existing levels of supply can be gauged.

Waste - What is considered waste at the workplace? Describe the types of things which are classified as wastage. Explain whether there are some areas of the workplace which accumulate more waste than others. Are staff conscious with waste management practices?

Answer: Waste at work place could be classified into four basic categories:

1. Chemical waste - generated from manufacturing processes, domestic and maintenance services.

2. General waste includes paper, plastics, liquids and organics.

3. Waste that may be hazardous and includes manufacturing waste as well.

4. Wastage of energy resources - water and electricity being the two most important streams of resource waste that is generated.

In the Pompoms hotel - waste management techniques have been successfully implemented to achieve outcomes with recycling and reuse mechanisms. Waste is also disposed off safely so that environmental damage is minimised.

All staff are trained and encouraged to participate in waste management techniques at the facility.

Chemicals - Describe products used in the workplace that consist of chemical substances. What are they used for? Is there an existing policy or procedure for management of chemicals? Are staff responsible with the handling of chemicals?

Answer: Every organization used chemical substances and it can be found in all workplaces which includes liquid paper thinners, pesticides, chemical used in dry cleaning, paint removing liquids and chemical used in cleaning of photocopying machines. There are many chemicals which has been classified and referred as dangerous goods which can cause dangerous reaction, explosion, fires, etc and such Chemicals are pesticides, herbicides, petrol, flammable liquids, Paints, drugs, detergents, gas cylinder, diesel, fuel, cleaning chemicals, cosmetics, drugs, degreasers, liquefied petroleum gas, toxic substances, etc.

The hazardous waste management policy provides guidelines for chemical use. Staff are usually not responsible for handling of chemical waste as it may lead to breach of health and safety standards in work place.

Comments - Describe your overall thoughts on the types of sustainability practices currently in place. Overall, is the workplace environmentally friendly? Why/Why not? What sustainable practice strategies could you recommend to improve each area?

Answer: Company's organizational goals should include goals for achieving sustainability. Partnerships to encourage implementation of sustainability goals need to be established.

This effort will reduce the waste at the workplace by improving methods and techniques that foster sustainability. The organisation should create a green team for its employees in order to communicate and discuss changes which has possibilities to impact business outcomes by creating a baseline metrics that tracks and controls sustainability initiatives.

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Assessment Task 2B - Sustainability policy

Policy scope -

The main focus of environmental care and protection policy is to seek ways to protect and conserve natural resources, to reduce the wastage of energy and raw materials, while serving quality products and being consistent.

Policy goals and objectives -

The main goals of the and objective of the policy is to ensure a balance between preservation of environment and business objectives such that management will have to seek different strategies and ways to implement environmental compliance standards necessary by overcoming barriers that occur.

Achieve goals of waste management and improve on waste minimization techniques where all aspects of environmental sustainability can be considered as shown in the figure below:

Develop Workplace Policy and Procedures for Sustainability Assignment.png

Strategies to achieve goals -

In order to achieve this policy the managers have to be given the opportunity to focus on innovations and new ideas to increase the development and growth of the organization.

Relying on the performance management approach will provide directives to achieve the balance of company, profits, waste and energy saving goals.

Training staff on awareness and techniques to achieve these goals need to be employed.

Creating an atmosphere where such goals can be achieved with transparency and accountability need to be achieved.

Employees -

Employees involved in the policy implementation process have the potential to directly impact the goals of the organization through their individual performance levels. Managers allocate work to the employees and managers have the ability to create success and increase the growth of the organization. The main role of the employees is to develop a good team and built a great and successful company. They innovate new strategies and ideas and also inspire their employees towards the work which increase productivity and sales.

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Evaluation methods -

The sustainability assessment tool should incorporate certain key features in the management process that includes the following:

  • Options to evaluate alternative methods to minimize social, economic and environmental consequences with regard to achieving goals of sustainability.
  • The long term consequences also need to be factored in to the immediate one during assessment of such goals.
  • Stakeholders interests need to be considered throughout the process for achieving business targets.

Methods of continuous review and improvement -

Environment policy also manages the operation process, designing process, planning process, controlling process, improve performance and make operations strategies. It is suggested that the organization should adopt more activities in order to motivate the employee which leads to job satisfaction.

Targets and outcomes on waste management and energy saving goals also need to be constantly revised and updated

Review period -

Annual reviews may be conducted for assessment of the sustainability goals.

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Assessment Task 2C - Survey Questionnaire and Outcome Report

Policy scope and objective - What is this policy for? Who uses this policy? What sustainable practice does this relate to?

Answer: This policy has been used to save wastage of paper resources in a company. Saving paper resources leads to reduction of carbon foot prints and address environmental compliance standards.

Such policies may successfully used by all companies who engage in intensive use of paper for communications, emails and other purposes.

Benefits - What were the overall benefits identified?

Answer:  Benefits from effective management of paper waste include: Recycling one ton of paper can lead to -

1. Saves lives of 31 trees

2. Avoids consumption of 250 litres of oil

3. 3.5 meters of landfill space

4. Saves use of 25000 liters of water

Hence paper recycling has become a very preferred option for businesses nowadays as it supports conservation of natural resources and burden of landfills

Challenges/Barriers: What were the overall challenges or barriers identified?

Answer: 1. Lack of investment to manage waste management goals

2. Lack of monitoring efforts to track goals

3. Lack of employee training programs that can support such goals

4. Unreliable information systems to generate information on paper waste generated per day

5. Lack of knowledge on existing alternative to control paper waste

Improvements - What suggestions have been made for improvements to the practice, process or policy?

Answer: 1. Suggestions for reduction of paper waste may include the following:

2. Encourage staff to do edits on computers and reduce print of office mails

3. Optimize on report sizes and volume of paper used for editing purposes

4. Use both sides of paper and reuse paper already used for incorrect printing if possible

5. Use electronic systems for filing of necessary information

6. Reduce paper clutter on tables

Overall effectiveness - Do the results obtained indicate an effective sustainable practice and policy? Why/Why not.

Answer: Suitable outcomes generated from the evaluation process would indicate effectiveness of suggestions and policies implemented with regard to change of practices in an organization. Reduction in volumes of waste paper generated on a weekly basis would indicate success of outcomes. Paper being used for recycling would also generate additional revenue for the company.

Communicating new/updated policies - Describe your approach in communicating updates or changes to workplace policies and practices to staff, parents and local community.

Answer:

  • Use of emails and other means of electronic communication on strategies o reduce use of paper.
  • Community level programs to raise awareness among employees, their families and other stakeholders on reductions in paper waste, number of trees saved for example and savings on resources such as water.
  • Benefits generated in the community as a result of such policies.
  • Departments/ Employees engaging in effective waste management could be rewarded.

Next steps/recommendations - Now that results and feedback have been received, explain your recommendations and next steps to improve this policy - what would you do?

  • Feedback from ways to encourage effective usage of paper and reduce waste needs to be incorporated during framing of future policies.
  • Simple methods to achieve outcomes need to be devised such as use of recycled waste paper bins at the facility as an example.
  • Consult top level management for making certain practices mandatory among employees to achieve higher results.
  • Take initiatives to educate staff more intensely on required change of practices and revision of goals.

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Assessment Task 3 - Questions

Question 1 - Name the Australian Government's central piece of environmental legislation and explain its purpose.

Answer: Natural Protection and Biodiversity Conservation Act 1999 is characterized as the Australian focal bit of ecological enactment that verifies the national and world legacy.

Motivation behind the enactment: Gives a structure to insurance of Australian bio decent variety and characteristic assets covering nine issues of ecological hugeness comprehensive of 'national legacy places, world legacy properties, wetlands of worldwide significance, rundown of undermined species, rundown of transitory species, district marine zones, atomic activities, water assets and the safeguarding of the Great Barrier Reef Marine Park.

Question 2 - Explain the appropriate process for developing a policy and procedure.

Answer:  Ways to develop a guideline for policy and procedure would involve:

  • Identification of laws, regulation and standards related to the policy
  • Identification of necessary environmental impacts that may reduced due to the policy
  • Consolidating a plan by balancing the environmental concerns and the objectives of the related stakeholders
  • Define key responsibilities for managers and employees who shall engage in implementation of the procedure related to the policy
  • Set goals and targets to be achieved
  • Streamlines processes to achieve the goals by setting standards

Question 3 - Who are the types of people that should be consulted during policy development?

Answer: Types of people who need to be consulted

  • Practitioners and Lawyers who provide guidance on legal aspects related to the policy
  • Environmentalists who help identify the key stakeholders involved with assessing environmental impacts generated and reduce environmental damage
  • Key Advisors in the industry dealing with specific matters of concern that shall improve outcomes and help adhere to compliance standards
  • Consultants who provide process guidelines to achieve the goals and targets set by the industry and advisors 

Question 4 - What strategies can you implement for monitoring and reviewing policies?

Answer:

  • Develop a checklist of monitoring and evaluation of techniques for review of processes
  • Make use of internal audit systems that keep track of excess use and wastage
  • File information on mistakes made in the past to avoid repetition and frame guidelines for tracking of such mistakes
  • Provide feedback to line management officers on high risk matters
  • Keep people informed about possible adversities such as that in case of hazardous materials and safety matters

Question 5 - Explain how you would approach each of the following barriers and challenges when implementing policies and procedures.

Answer: Different approaches and theories improve their skills and performance and also give guidance to the Employees and also motivate them to implement the policies. It has been suggested that the organization may get a better shape to the store in order to fulfil the needs of the consumer.

Question 6 - The managers of The Best Bite Café have just replaced the existing lights in the café to energy saving bulbs. They decided to implement the change in order to save on energy use and do their part within the community in promoting sustainable practices and helping the environment.

Over the next quarter they would like to see how the change in light bulbs impacts their usage and overall costs on the business. Explain how they could monitor costs and encourage staff usage over the next quarter.

Answer: Light energy saving goals can be monitored with loads for usage of power. Monthly consumption levels of energy may be monitored through electric meter recordings. Records of such usage may be maintained on a monthly basis. It is also necessary to rate appliances on energy efficiency levels in terms of kilowatt usage and in case the Best Bite Cafe it would be specifically for bulbs. Kilowatt figures need to be compared over time. Excess electricity bills would indicate that sufficient energy costs have not been adequately saved and reduced bills would indicate the reverse.

Staff may also be trained with energy saving habits - switching off about 30% of lights during low peak hours for reduced energy consumption during some parts of the day.

Question 7 - Before implementing a new energy saving policy, the managers must identify the responsibilities of everyone involved. This will help keep people accountable. Outline the roles and responsibilities for both management and employees involved in the policy.

Answer: An annual activity plan would help indicate necessary financial investments to reduce costs on energy usage. For example - consideration of alternative forms of energy that are cheap and attractive in the long run require high initial and investments. Such cost needs to be internalized into company's balance sheets with involvement of management and requires a structured decision making process for execution.

The process of monitoring and process control also needs to be initiated among managers and staff for effective implementation of such policies.

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Question 8 - Review the usage against the same quarter in the previous year and calculate the total usage.

Answer:

Last year


This year

Months

killowatts


Months

killowatts

February

736


February

604

March

1240


March

962

April

1259


April

817

Total killowatts

3235


Total Killowatts

2383

Total usage last year has been 3235 KW and this year has been 2383 KW.

Question 9 - The cafe managers are so proud of the strong results they have attained on their energy use and staff engagement after the last quarter, and would like to share their achievements with the wider community. What are some ways the centre could promote their sustainable practices?

Answer: Promotions can be done in company periodicals and articles published or local newspapers.

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