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Assignment - ANALYSIS OF CASE SCENARIOS
Question 1 - Staff Discontent - As the manager of this area, how would you handle your first conversation with Sandra about these issues? Be specific in what you would say and why.
Answer - First of all, my discussion will revolve around the need for Sandra to adhere to the workplace rules and regulations. In essence, I will inform her that the purpose of these rules and regulations is to regularize workplaces, create harmony and ensure that everything goes in order. In this regard, I will inform Sandra that her lateness to work is causing discontent among other employees and that she finds means of ensuring that her behavior and report time aligns with the terms and procedures. As much as I could understand her plight, this may not be so for the other employees. Moreover, if they continue seeing her on long breaks and coming late, then she will create an atmosphere of if she does it so can I" which will ultimately cause chaos in the workplace. Rogelberg (2014) explains that a company is made up of procedures and rules and that nobody should be above them. This should thus be a basis for Sandra to comply with the laid down rules and work procedures.
Question 2 - Between equals - a: How would you prepare for this conversation?
Answer - First of all, I will start by reading books, journals and articles on how to approach a confrontational colleague. I will as well endeavor to cool my tempers and maintain a calm position when I engage him for a discussion regarding this issue. I will as well inform my colleague on the purpose of this discussion and how critical it would be in resolving our differences.
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b: How would you handle it specifically and why?
Answer - Like I said, I will strive to hold my temper when engaging with her. As much as she could try being hysterical or high, I will maintain calmness throughout the meeting. Nonetheless, I will my colleague know that should her actions continue escalating, and if we don't reach an amicable solution to these issues.
Question 3 - Managing the Managers - What other suggestions do you have for this manager and why? Be clear in your identification and presentation of suggestions.
Answer - First of all, I will recommend that the manager changes strategy considering that his previous ones were yet to bear fruit. In this scenario, I would advise the manager to analyze the features and personality of his supervisors. This will help in setting a way of resolving the differences in personalities and values of the two supervisors. In the event that one of the supervisors has extreme personalities and which could be making the work environment to be difficult, then a way should be found to make him resign from work. This owes to the fact that the troublesome employee could be unfit for this particular work and hence; kicking him out will be good for the company rather than retaining him (Anderson, Flynn, and Spataro, 2008).
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