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PSY-613 Assessment and Facilitation Assignment - Client Dialogue, Grand Canyon University, USA

Question - Create a dialogue with a client using open-ended questions to determine their needs. Include how you will probe deeper into the needs of the client and how active listening skills apply in this setting.

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Answer -

The aim of open ended questions assist a psychologist to understand the need of the client. It gives the client an opportunity to tell the psychologist on how he or she feels about a product and where there is need for improvement. The questions need to be clear about the questions to get the true need of the client need according to Camilleri, (2018).

By using open ended question, it gives thoughtful feedback to the psychologist which encourage the client to give a detailed response. In these assignment, it will focus on the views of a customer about certain product according to Lückenbach, Baumgarth, Schmidt & Henseler, (2016). It respect the ideas of the customer since it does not lead the client to the answers. The dialogue is as follows and it concerns a body perfume as an example of a product:

Psychologist: What is your thought about this good?

Client: Thank you for that question, the product is good because it satisfies my need. However, there are areas which I think could have been improved. For example the taste and smell. The way the product is packaged also need some improvement.

Psychologist: What is the one agent thing that I need to improve urgently to ensure the product satisfy you?

Client: The part that need agent response to is the taste of the product.

Psychologist: What should I stop doing while presenting the product?

Client: One of the things that I feel you should stop is using blue paper bag to cover this product. The black bag makes it to look unattractive to the customer who is carrying it home.

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Psychologist: Why are you more attracted to colors like brown?

Client: You understand that me as a man I do not enjoy carrying products packed in colors that expose it too much to an extent of being noticed by everyone. Those colors should be given to the ladies as they are the once who enjoy it.

Psychologist: How does this product solve the problem of bad smell to you?

Client: Ok, even though the product do not have the smell I prefer. It do away with the bad smell by giving the body the basic smell that another person can prefer. The smell now gives me the courage to interact with my colleagues without any hindrance. However, you should improve on the perfume and its strength.

Psychologist: Do you have any challenge with the price?

Client: So far I do not have a problem with you pricing. However, it would have been good if you group the products according to quality. Each quality has price and strength.

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