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Assignment - Your healthcare facility has incorporated a new survey. The intent of the survey is to measure patient satisfaction. Your task is to review the data file of the patient satisfaction results and then create a report card that summarizes the results for Senior Management.

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Answer - PATIENTS SATISFACTION REPORT CARD

Introduction: A healthcare facility conducted a new survey to see the patient's satisfaction level. Total 213 patient's response was collected.

Table:1 Overall healthcare facility satisfaction among patients

Variables

n

%

Overall visit Rate

Excellent

150

70.42

Very Good

47

22.07

Average

16

7.51

Not so good

0

0.00

Total

213

100.00

Understanding of own health

Yes

145

68.08

Not really

26

12.21

I wish I knew more

42

19.72

Not so good

0

0.00

Total

213

100.00

Financial Options

Yes

118

55.40

No

41

19.25

I already understood my financial options

54

25.35

Total

213

100.00

Waiting Time

no

180

84.51

1-14 minutes

20

9.39

15-30 minutes

8

3.76

30-45 minutes

3

1.41

over 45 minutes

2

0.94

Total

213

100.00

Staff Greet

yes

180

84.51

no

15

7.04

I don't recall

18

8.45

Total

213

100.00

Referral of family member

yes

155

72.77

no

35

16.43

not sure

23

10.80

Total

213

100.00

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Patients Satisfaction Report Card Assignment.png

Results: Patients were rating on overall visit. It was seen that 70.42% patients were excellent rating and 22.07% were very good rating. From this result it was conclude that the overall visit rate satisfied the 80% criteria. But good understanding of own health did not match the criteria (68.08%). Similar results are fond in explanation of financial options (55.4%) and Referral of family member (72.77%).

There was no waiting time. It was reported by 84.51% patients and good staff greet was also reported by 84.51% patients.

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