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Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

1.Identify different reasons why people communicate

2.Explain how effective communication affects all aspect of own work

3.Explain why it is important to observe and individual’s reactions when communicating with them

4.Identify barriers to communication

5.Identify sources of information and support or services to enable more effective communication

6.Explain the term “confidentiality”

7.Describe situations where information normally considered to be confidential might need to be passed on

8.Explain how and when to seek advice about confidentiality

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In a healthcare setting, patients communicate for expressing their requirements, problems, share past experience and answer treatment related to question. A caregiver communicates to develop accuracy in diagnosis, increase satisfaction level, and minimize risk of error. Effective communication with patients helps in building up their confidence and trust level, and reduces chances of misunderstanding. Similarly, communication within the staffs not only enhances their skill and knowledge, but also generate chance of getting new ideas for treatment.  It is important to observe an individual’s (patient) reaction while communication for identifying their state of mind, confidence and understanding of treatment procedure. The reaction of the listener can be observed from their communication style or body language (Tse, Tang & Kan, 2015). The various barriers to communication for a patient includes hearing or speech impairment, unawareness of language or jargon used by physician, or any environmental disturbing factors (e.g., noise). Moreover, lack of confidence or tension affects communication. For a healthcare setting, translation or interpreting service should be provided from third sector organizations to help the deaf or dumb patients or the patients dealing with language barrier for effective communication. Moreover, advocacy service providers understand and speak for the patients who are unable to communicate by themselves.  Confidentiality in healthcare refers to the legal right of a physician (caregiver) to maintain secrecy of patient’s information and can only disclose with the consent of respective patient. There are certain situations where confidential information related to patient need to pass on by a physician as a whistle blower, viz., risk or harm to the patient, or their associated people, or suspicion of abuse or misconduct, or for treatment of another patient. However, the patient should be informed prior to this activity (Rolls et al., 2016). A physician or caregiver should seek advice on confidentiality from supervisor whenever, there is an urgent requirement to breach (written or verbal) confidentiality of a patient.

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