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HS2031 Human Computer Interaction - Holmes Institute

Title - HCI - Heuristic evaluation plan for a university learning management system

Learning Outcome 1: Demonstrate skills in designing and evaluating interactive systems and web- based applications.

Learning Outcome 2: Apply knowledge of theoretical foundations of HCI to practical situations.

Provide a heuristic evaluation plan for university learning management system.

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Solution:

Introduction
The use of learning management systems has considerably increased in the recent times, with the increase in technology and the process this method increases the learning methods so easy and handy for the students all over the world. The report will consist of user interface which will be particularly designed for the development of LMS black board for HOLMES institute. There will be description of user and task analysis according to the needs of the students. The inclusion of a low fidelity prototype and a high fidelity prototype will also be given in the form of diagrams , to understand the connection between human and user interface.

Discussion
1. Perform a user analysis

User Task Analysis is a process of taking note of theissues that are faced bycustomers while handling the application. The observation is put forth so that there is better understanding of the customer's view and the application is further developed according to that. The later stage is the processing of task analysis which gives a professional outlook to the analyses users' needs and develop their products and services. The first step to understand in a user analysis is the following attributes to make a better interface are as follows:

Users- the users of the LMS blackboard will be students from al, over the world who want to take educational courses especially Australian people.

User demand: the users want a ready application with all types of informational to, as well as online courses from Holmes institute for foreign students

Individual characteristics: There are many characteristics of the users which can affect the app development, that the foreign student must have a different linguistic origin and can be weak in English. Therefore, the application should have a division of various languages and the information about courses in Holmes institute is variedly given in the user interface.

Type of user interface: The young people will need interactive sessions of videos uploaded in the application so that it is not boring to the user and they are interested in taking courses which will popularize and help in developing the user interface.

Type of customer: The customer type also is factor which should be taken into consideration while developing a user interface, characteristics like whether the user wants a expensive course, and better placement opportunities.

Experience about using same kind of interface: in the user analysis the analysis of users using other similar kind of application and what they have experienced is necessary to build a better application as well.

Data's to be collected
• Age
• Gender
• Experience in job
• Educational qualification
• Training requirements
• Demographic location
• Linguistic proficiency
• Mental development of user

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1. Perform a task analysis to identify the tasks the potential users will perform and in what order.

Task analysis refers to the series of activities a user might do to connect with the university through the user interface. The tasks are as follows:
• Emailing
• Sending message
• Destroying message
• Duration of a message

Heuristic Evaluation Plan.jpg

Figure 1: A sequence diagram of a learning institution

Message and Controlling focus
• The event in every point is the interaction whereas the student sends something.
• In this case focus of control happens which is also called as execution occurrence
• The sequence diagram consists of figures with tall, rectangle or lifeline diagrams
• The message send to the portal of the learning application is the period where a particular element is learning an operation. The figures with tall rectangle lifeline diagrams are represented

Heuristic Evaluation Plan1.jpg

Figure 2: the message controlling faces

2. Consolidate your findings from your user and task analysis and propose a design and specify system requirements to realize the recommended interface.

According to the findings of the system requirements, there have been analyzing of situation that are important to make the Interface a quality one [1,pp-pp. 5498-5544]. Therefore, first we have to make a user and task analysis which will implement the requirements of tasks and necessities in making the interface develop. The system requirements according to interface must be interesting and will be represented in all models of Apple I-phone, with a size of which ranges from 5.94 to 6.22 inch of the screen, with colorful representation and institutional picture at the beginning of the application home page.

3. Develop a low fidelity paper prototype (paper prototype).

A dashboard is a key representation of the products or services the company is offering in this case the Holmes University is offering many of the employees or students to take courses by communicating through their application. A Low fidelity hand drawn prototype has been made to make betterment for the user interface of the Holmes University.

The interface will be modern so that it can cater to the demands of the customers, which is fully intuitive, and helps in rendering more teaching and learning experiences from the traditional learning management system (LMS).

Giving students the ultra-experience of videography for the foreign student to understand better.

The system will be simpler than the complex traditional one, which will render much efficiency and faster problem solving so that the student's ca easil8ty access the information after login and they get all the details of courses.

A system, interface will be created which will give faster process of learner and instructors to communicate with each other developing a good learning environment. The configuration be able to be compatible to all types of devices.

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4. Perform an interim evaluation of your design by creating a method of feedback and asking 3-4 potential users to complete feedback for your low fidelity paper prototype.

The survey and evaluation can be done regarding the improvement in performance of the application and the process in making the user satisfy [2,pp.272-309]. In the above question, a prototype has been used for the successful operation of the user interface of Holmes university. Therefore, to evaluate the performances of the application a survey will be taken in regarding to the feedback of 3 users.

Survey Objective: The main objective of the issues evaluated in the design interface, ensuring satisfaction of the customers and the interim communication with user and main authorities like teachers, professors and faculty members.

Survey procedure: there are numerous survey procedures, the one implemented here is the online questionnaires for survey methods[10,Vol. 2, pp. 359-368]. The implementation of online survey methods has been useful in gaining much popularity, as it is easy for both the company and the people sitting in the survey. It is considered to be least expensive and can be done through the devices like computer, tablets and people from different countries and access the survey questions.
Survey to 3 users

According to the description and configuration of the user interface, how likely it is recommending the application to friends and family.

The users were said to fill up the survey report, and there will be utilization of new configuration in the high fidelity prototype.

User 1: The application has been very easy to access, and operate, it has given offers of the courses available in college and we can easily connect with the teachers to make recommendations and ask for queries. The application also provides access to the various linguistic people who will be preferring to apply for the courses given by Holmes University. Therefore, it can be recommended to other students and family.

User 2: The application needs more development and give more features like calendar, course fees and other details, so that it is easily accessible to the user. The development of the application is smooth and can be developed in a variety of optional features[8.pp,2-2].

User 3: It has been a wonderful application, but they need to develop the feedback forum so that users can update their feedback about their experience. The application to handle but to be much developed if there are curse fees, course tenure section. It will be easier for the users to access to the course they want to apply for and pay the fees online through the application. The language variation is the plus point for the application.

As the response rate was quite successful in regards to the online questionnaires, majority of the users have voted for the likely option and given a highly satisfied answer by giving feedbacks regarding the further development of the application for the integrated development of the learning application of Holmes University.

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5. Based on the user test feedback and recommendation develop a high fidelity prototype

 

Heuristic Evaluation Plan2.jpg

This is the developed student login page which has been created in the high fidelity prototype. It has been used regarding the hassle free entry once the student has been logged in to the Holmes University page. The entry of student will be by the procedure of signing, and them logging in by giving the student id and as well as the email id and password[2, pp. 5498-5544]. This process will help in making the entry of students in secured and private way, and operate the application as per their requirements.

Heuristic Evaluation Plan3.jpg

As pre the feedback of the user, a due date page has been created were the registered students can see their assignments due date, submission date and task name will be registered. This will make the user easily keep track of their track and performances, this login page will help the student get access to their task and keep track of the records and tasks[6, pp,584].

Heuristic Evaluation Plan4.jpg

The students can filter their task in this page, and according to the due date they can carry on with their tasks as well as understand their priority [1, pp-272-309]. The tasks will get filtered automatically by their due dates, and by clicking the button of high, medium, low has been a given so that by clicking them they can helps get required files. In the below category there is the availability of courses or subjects that the student will be attending to, clicking on each button will help the student in getting their subjects like computer, technology, and engineering etc.

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6. Create an evaluation plan with recommendations on the tools and methods you intend to use to evaluate the usability of your interface.

The basics of usability of interface are as follows:
It should be a single, and one directional property with the inclusion of right product or services. In the Holmes university, the development of the blackboard will include the very detailed of the courses and will also encourage the live interaction between the users and the teachers([4]). In the evaluation plan, to develop the application further, the following inclusion will be necessary, they are as follows:

Intuitive design: user can easily understand the architecture of the user interface and gain possibility of success in giving proactive way of usage. Users will be able to easily access all the departments of courses and connect with the teachers ([5]).
Easy learning: Giving a better experience to the user, who have used similar types of user interface for other colleges
Efficient Use: helping the user to complete their tasks in a limited period of time.
Error free: Helping the users to solve their errors and also analyze the possibility of maximum errors done by the user.

Recommendations
• The hand prototype is a best way to make a prototype that can be effective in making further changes
• Getting feedback from users will help in developing the user interface to cater to the demands of the customers.

Conclusion
The report has enunciated the Holmes university application for better customer oriented services and therefore to develop the user interface there will be analyzed as per the task and the user analysis. According to the criteria of the task and user analysis, hand prototypes has been made and aligned to the betterment for services and creating and integrated environment for the communication of foreign students and teachers through the blackboard. The further analysis has been done by making a survey with 3 users and given a high fidelity application development procedures to make the services better.

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