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Different aspects of conducting a business

Q:1 why is staff and customer feedback important when dealing with business issues?

Q:2 identify an example of corporate knowledge for each of the three area


Intellectual property


a. and explain how these affect your organization

b. what steps are taken to gain and secure this corporate knowledge?

c. what would happen if each one were lost because it was not recorded and secured?

Q:3 Explain how you would test your organizations information system to ensure that it support the information requirements of decision makers. What would you test? How would you determine its usefulness? When are tests complete?

Q:4 . Explain your organization’s procedure for updating information systems. Why are effective?

Q:5 List three (3) reasons why is it important to consult employee on OHS matters?

Q:6 Explain how your organization mange the advice and documentation needs of its personal ‘in terms of location, format and timeline requirements.

Q:7 Create an RACI chart for at least three tasks your organization. You should state who is responsible, accountable, who to consult and who to inform.

Q: 8 . Why different options do you have when you have identified a risk, if eliminating the risk is not an option? Briefly describe each.

Q:9. Identify a quantitative method and give a brief outline of it. Give an example of how you would apply this method in making a decision on an identified business issue.

Q:10 Give two different examples of how you could adjust information management system and decision support system to meet your processing objective.

Q:11 Explain the process you would follow in order to ensure that sufficient valid and reliable information is available to support a decision.

Q: 12 . Give an example of how you would use statistical analysis to make an interpretation.

Q:13 Describe the importance of formal and informal networks and how they are utilized to access knowledge or memory not in the system.

Q:14 How can gain a better understanding of how knowledge management affects the daily tasks of different members of staff? What types of information might you need to ask about in order to review corporate knowledge?

Q:15 Identify three different pieces of information that are relevant in your workplace and for each, identify an official and authoritative source you would access to learn more about this information .Explain why each source is reliable and identify who is responsible for writing and maintaining the information at the source.



Most often than not, it is the staff that is most involved in the business and they are the ones that are dealing with the issues. The staff often has first-hand knowledge of the issue and this is the main reason that the staff’s feedback is important, as they will often be able to understand and find the appropriate solution (Radojevic, Stanisic & Stanic, 2015). Customer feedback is also essential, since it is the customers who often make the brand. By taking their feedback, it might improve brand loyalty, and it might just help the company come up with creative solutions to the issues.


Copyright: In terms of copyright, corporate knowledge would be knowing the logos of famous companies (Beaverstock, 2017). For example, if working in the fast-food industry, it would be knowing that as a brand, one cannot copy the logo of McDonald’s, or give the company’s logo to anyone else.

Intellectual Property: The example of working in a fast-food industry applies here. Corporate knowledge in intellectual property would mean knowing and acknowledging that some recipes from McDonald’s are their secret and it would be punishable to gain the recipe, or to give out Burger King’s recipe to McDonald’s.

Technology: An example of corporate knowledge in technology would be knowledge of the French fry machines and how much they cost. It would also mean knowing which machine is best for the organization. 

a) The organization I work at is a fast-food point, and it would be very easy to get sued by major companies for trying to infringe on their copyright or intellectual property, or trying to get their technology. Thus, they would affect my organization, which is Burger King, a great deal.

b) The steps taken to gain and secure the corporate knowledge would be regular training sessions and workshops for all the employees.

c) If each one was lost, then it would mean that the company would lose the advantage that they have, and would thus, lose their market share as well.


The main information systems of the organization are the computers in the head office. They would have to be services and checked every 6 months, and this would be cross-references against the needs of the user of the computer, to assess if it meets the needs (Laudon & Laudon, 2016). The same method would be used in order to determine the usefulness of the information systems.


In order to update the information system, there are regular maintenance and check-ups that are done every 6 months. This is done on a rotation basis. Apart from this, in case of complaints from the user, the systems are maintained and updated (Liu, Liang & Wang, 2016). This is extremely beneficial to the organization, since it means that the systems are always updated, and any issues are always cleared. It also means that the systems are always up-to-date and any gap in the information systems, due to their lack of updating, is avoided as much as possible.


OHS stands for occupational health and safety of the workers. There are three main reasons why employees should be consulted on OHS.

a) OHS stands for Health and safety of the workers (Cooklin, Joss, Husser & Oldenburg, 2017). Since it concerns the workers, it is essential that they be consulted for any matters that are related to the OHS.

b) It could lead to liabilities for the company. If the company does not consult the employees regarding OHS, and makes the rules for the same, the employees or the union could file a lawsuit against the company.

c) It is the duty of the company. According to Australian laws, every organization must consult with the employees regarding OHS, which is why it is the duty of the company to ensure that employees are consulted.


The organization has a dedicated Human Resources department that is able to manage the advice and documentation needs. Once a month, managers of every department are supposed to collect feedback from the employees regarding the requirements that they have in terms of location, format and timeline, and passes it along to the Human resources department (Serrat, 2017). The department then takes the considerations seriously, and makes the necessary changes based on the advice, if it can be made. This is essential for the organization to succeed, since it is often the advice of the employees that ensures that the organization is able to function better.

Q7: RACI Chart




Key: A: Accountable, R: Responsible, C: Who to Consult, I: Who to Inform


When eliminating the risk is not an option, it would be best to try to avoid the risk. In risk management, the first thing that most people do, when looking at the risk, would be to look at whether the risk is one that can be avoided (Bromiley, McShane, Nair & Rustambekov, 2015). If avoiding the risk is not an option, then it is essential to assess the severity of the risk, so that the organization can be prepared for the risk. It should also be checked if the risk can be passed on, maybe to another organization, or a different department that is better equipped to handle the risk.


Cost-Benefit Analysis is one of the best quantitative methods that can be used in order to make a decision. It looks at measuring the economic cost and the social benefits that are associated with the course of action that is being taken. In order to assess the issue using this method, it essential to look at every cost and benefit, and not just those that are associated with the bottom line (Brannen, 2017). This would help in solving the issue that is related to employees, and the number of times an employee can be forgiven for making a mistake. If the employee has intimate knowledge, they should be kept in the organization, but if they are not, then they must be let go.


a) In order to adjust information management systems, it is essential to look at different types of systems. Different types of systems can have different advantages, and thus, in order to meet one’s objective, it would be essential to check different vendors and types of systems, so that they can be adjusted accordingly (Laudon & Laudon, 2016).

b) Changing the training of the employees: Since it is often he employees who handle the information system and the decision support system, it is necessary to ensure that the employee’s training is changed so that they are better equipped to handle the new objective.


In order to get valid and reliable information, it is essential that the following steps are followed:

Step 1: Check the information that is provided with the co-workers and managers: This would mean running it against an employee who is on the same level as the individual, and the manager as well. They might be able to point out any possible issues (Laudon & Laudon, 2016).

Step 2: Check the information against reliable sources on the internet or journals: This would be a sure-fire way to ensure that the information that is provided is valid.


If I was in charge of looking at whether a new store needs extra machines to make the burgers and the fries, I would look at the average time that is required in order to make a burger at the restaurant. The average time, during different timings of the restaurant being open would be in the form of a graph, which would be analysed (Brannen, 2017). The interpretation would be based on the graph. If it takes time to make the burgers and fries, and if the number of orders is too much to handle, then I would interpret that more orders are coming in, which would mean that more machines would be needed.


Formal communication networks would include official communication networks, which the organization is able to endorse. This would mean talks between managers, which have been recorded and scheduled officially. This would be used as a method of networking with various companies, and would provide adequate information about issues that are not in the memory system (Kvan, West & Vera, 2015). Informal networks, often known as grapevines, would be between employees, or which is not sanctioned by the organization. This would gather less information, and it might not be valid either.


In order to understand how knowledge management can help in gaining a better understanding of the daily tasks, it would first be essential to look at the tasks that each member has, and compare it to how they are able to perform, with and without the knowledge management training (Beaverstock, 2017). A written test would be essential in order to ensure that knowledge management is reviewed properly. This would look at how much corporate knowledge the employees have, and thus, it would also help in improving the corporate knowledge of the employees.


a) The first piece of information would be the regarding the workplace bullying. It is important for the worker to identify any sort of bullying. If the worker thinks that bullying is happening at his workplace then he may contact the supervisor, workplace’s health and safety representative, union, and the Fair Work Commission Authorities.

b) The second piece of information would be to look at the workplace discrimination. If any sort of discrimination on the basis of caste, color, creed, or sex etc. are being done to the employee. Then one should report the incident immediately with the manager of the company.

c) The third piece of information would be the Hazard Identification. If any employee identifies the possible hazards then under the CSA Z1002 Standard “Occupational health and safety”, he can provide the information to the health and safety department of the company (Bromiley, P., McShane, M., Nair, A., & Rustambekov, E. 2015).





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