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0506400 - Knowledge Management Assignment - Al Ain University of Science & Technology, UAE

Task - Concept Analysis of KM - This assignment will assess how well you apply the concept analysis technique. For KM concept, brainstorm to think of a list of examples. An example should be specific and should illustrate or exemplify the concept of KM. You should have at least 5 in each column. Next, write a brief paragraph or two describing what the major differences are between the set of examples and the set of non-examples.

Solution - KNOWLEDGE MANAGEMENT

Introduction

Knowledge management is a process which involves utilization, sharing and proper managing knowledge and information within an organizational structure. The motto of knowledge management is to improve the process, efficiency, productivity, management and other factors within a corporate system through proper utilization of knowledge. The study aims to understand knowledge management and its examples and nonexamples in a business framework.

Concept of Knowledge Management

Knowledge and information are powerful resources and proper utilization of these resources can lead to successful business operations. Better knowledge and understanding of the processes, management structure always helps to run the systems smoothly and efficiently. Besides understanding and having knowledge by anindividual one or in a team, spreading those knowledge are equally important so that others can get benefited from that. Extensive knowledge is always preferable as it helps to run and maintain processes in a more easy and efficient way (KMWorld, 2018).

The aim of the business bodies to understand and comprehensive overview of the knowledge management through examination of the scope, objectives, strategies, best practices, various knowledge management tools and others. Knowledge management is all about utilization of knowledge in the right place at the right time to complete a work. However, this involves proper and exact information about how to utilize the knowledge besides only having the information (Donate & de Pablo, 2015). Knowledge management strategy is dependent on the business strategy. The main motto of utilization of knowledge management is to fulfill and implement the corporate aim through business operations. Organizational culture is another important factor which readily affects knowledge management during implementation as it changes how employees and corporate bodies communicate with each other within an organization (Knowledge-management-tools, 2019).

Technology is a great part of knowledge management as understanding and implementation of proper technology can get excellent business operations and it requires knowledge on the technology as well as how to implement those technologies in a corporate system. The main corporate bodies who controls knowledge management are the upper officials and utilizes their knowledge through the employees.

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Examples and nonexamples of Knowledge Management

Key attributes

Positive examples

Negative examples

1. Environmental sustainability

Recycling plastic bottles after each use

Throwing plastic bottles after single use

2. Waste management

Recycling waste material as raw materials to minimize resources

Dumping waste materials after coming from different industries

3. Supply chain management

Utilization of information technology to maintain supply chain efficiently

Hand to hand transfer of goods and products for delivery to the customers

4. Customer management

Efficient management of customers through understanding their concerns and communicating with them

Creating a communication gap between the business organization and its customers

5. Manufacturing operation

Utilization of automation systems for fast and perfect manufacturing process

Handheld operation by the employees in manufacturing process

Explaining the difference of examples

1. Environmental Sustainability

Recycling plastic bottles are always preferable overthrowing them after single use due to environmental sustainability. Recycling these bottles minimizes plastic waste in the environment but throwing them increases the amount of plastic waste in the environment, which ultimately affects ecosystem terribly. Proper knowledge helps to recycle those plastic bottles to use them repeatedly. This also minimizes the manufacturing cost of those plastic bottles (Girard & Girard, 2015).

Purpose

Purpose is to minimize plastic waste in the environment.

Level of structure

Recycling needs both new manufacturing machinery and manufacturer's effort to collect scrap bottles to retrieve from the environment.

Types of people involved

This process needs both the manufacturing organizations and other third-party organizations for scrap bottle collection (Barley, Treem& Kuhn, 2018).

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Degree of subjectivity

Recycling of the bottles is crucial as it can help to stop waste management and global warming like problems in all over the world.

Motivation of individuals involved

Both the organizations and general peoples have to be motivated to change their daily habits to place their used bottles in proper places so that companies can collect them.

Processes involved

Recycling process needs collection of used bottles, recycle them through machinery and redistribute them to market.

2. Waste management

After manufacturing waste materials must be recycled to utilize them as raw materials by that same or other organizations which reduce manufacturing cost and supply of raw materials and resources. This also helps to minimize the negative effect on the environment by the organization and makes the environment more sustainable.

Purpose

To minimize the manufacturing cost and safeguard the environment from waste materials.

Level of structure

From supply chain to manufacturing machinery are needed to accomplish this process (Bing et al. 2016).

Types of people involved

The individual organizations have to be involved in this process.

Degree of subjectivity

Greatly helps the business to operate more efficiently and helps the environment to become more healthy state.

Motivation of individuals involved

From organization head to all higher officials have to be positive to adopt this process in their system.

Processes involved

Recollection and making the waste materials reusable for manufacturing.

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3. Supply chain management

Information technology improves the overall efficiency of the process and on the other hand to hand delivery not only creates delivery error, but it also costs more and results in slower delivery of the products.

Purpose

To make the process more efficient, perfect and accurate to minimize cost and time.

Level of structure

Overall integration of IT technologies needed throughout the organizational systems.

Types of people involved

Individual organizations who want to adopt this process and system (Hugos, 2018).

Degree of subjectivity

Dramatically improves the efficiency and productivity of the business results in better customer service and business growth.

The motivation of individuals involved

The company official has to adopt this concept in their system.

Processes involved

New machinery like computers, new technologies, digitization of the entire system and others.

4. Customer management

Customer management through effective communication results better customer service and market recognition than creating a communication gap between customers and company. This helps to grow the business successfully.

Purpose

To increase market reputation to achieve business growth.

Level of structure

Change of customer relationship management structure needed by the organization body.

Types of people involved

Customer relationship management sector and marketing sector of a corporate body (Donate & de Pablo, 2015).

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Degree of subjectivity

Greatly improves business success through market recognition and strong customer base.

Motivation of individuals involved

Employees and management bodies have to be motivated to improve their structure and behavior towards their customers.

Processes involved

Restructuring marketing operations.

5. Manufacturing operations

Automation devices always bring precision and efficiency in the manufacturing process over manual control over human bodies. This needs extensive knowledge about the process and machinery.

Purpose

Improve the efficiency, productivity, and precision of the manufacturing process.

Level of structure

New improved machinery and cutting-edge technologies are required.

Types of people involved

Both higher officials to workers and employees are required.

Degree of subjectivity

Crucial for better quality products at a relatively lower time and a higher quantity.

The motivation of individuals involved

The company officials and employees need to be motivated to adopt this new structure through proper knowledge and skills (Girard & Girard, 2015).

Processes involved

New machinery and training program for employees to handle and maintain those modern machinery.

Conclusion

From the above study it can be concluded that knowledge management ultimately help the corporate sectors to sustain their business by taking measures positive and effective business strategies which involves their employees, stakeholders, shareholders and customers also. From supply chain management to maintaining business operations, knowledge management is crucial in every aspect of business operation. Proper utilization of knowledge management not only helps the business sector to grow; it also helps to make the environment a better living place by making it sustainable.

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