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BUS-660 Quantitative Methods Assignment, Grand Canyon University, USA

Review "Simulation Case Study: Phoenix Boutique Hotel Group", in which you provide guidance to Phoenix Boutique Hotel Group (PBHG) founder Bree Bristowe.

In addition to creating a simulation model, prepare recommendation for Bristowe's best course of action.

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Answer - Simulation Case Study: Phoenix Boutique Hotel Group

Introduction

Phoenix Boutique Hotel Group (PBHG) has implemented is a centralized, toll-free reservation system and wants to evaluate the efficiency of existing three reservation agents for avoiding any case of holding of customer's call. Currently, three reservation agents are on staff for the 6 a.m.to 2 p.m. call shift. There is a need to conduct simulation for estimating whether the need to hire additional staff for avoiding the holding of customer's call.

Calculations of Time Before Featured in A National Travel Magazine

 Customer Number Random Number Arrival Gap Random Number Service Time Arrive Time Service Start Service End Time in System Time on Hold Time Server Idle Percent Utilization Summary for This Trial Run Average: maximums 1 74 5 58 4 6.05 6.05 6.09 4 0 5 91.67% 2 55 4 85 5 6.09 6.09 6.11 5 0 100.00% 3 100 6 80 5 6.15 6.15 6.2 5 0 4 93.33% 4 41 3 45 3 6.18 6.18 6.21 3 0 100.00% 5 54 4 78 5 6.22 6.22 6.27 5 0 1 98.33% 6 72 4 98 7 6.26 6.26 6.33 7 0 100.00% 7 68 4 31 2 6.30 6.3 6.32 2 0 100.00% 8 89 5 13 1 6.35 6.35 6.36 1 0 2 96.67% 9 36 3 70 4 6.38 6.38 6.42 4 0 2 96.67% 10 63 4 72 4 6.42 6.42 6.46 4 0 100.00% 11 3 1 36 2 6.43 6.43 6.45 2 0 100.00% 12 88 5 30 2 6.48 6.48 6.5 2 0 100.00% 13 77 5 94 3 6.53 6.53 6.58 3 0 3 95.00% 14 85 5 75 5 6.58 6.58 7.03 5 0 100.00% 15 22 2 71 4 7.00 7.00 7.04 4 0 100.00%

No holding time for any customer on the basis of the above calculations, so the sufficiency of the staff exists for the purpose of handling customers in the company (Wegner, 2010).

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Calculations of Holding Time After Featured In A National Travel Magazine

 Customer Number Random Number Arrival Gap Random Number Service Time Arrive Time Service Start Service End Time in System Time on Hold Time Server Idle Percent Utilization Summary for This Trial Run Average: maximums 1 58 3 59 4 6.03 6.03 6.07 4 0 3 95.00% 2 32 2 92 6 6.05 6.05 6.11 6 0 100.00% 3 37 2 54 3 6.07 6.07 6.10 3 0 100.00% 4 76 3 74 5 6.10 6.10 6.15 5 0 100.00% 5 6 1 40 3 6.11 6.11 6.14 3 0 100.00% 6 93 6 7 1 6.17 6.17 6.18 1 0 3 95.00% 7 40 2 11 1 6.19 6.19 6.20 1 0 1 98.33% 8 58 3 52 3 6.22 6.22 6.25 3 0 2 96.67% 9 6 1 23 2 6.23 6.23 6.25 2 0 100.00% 10 50 2 18 1 6.25 6.25 6.26 1 0 100.00% 11 69 3 4 1 6.28 6.28 6.29 1 0 2 96.67% 12 82 5 74 5 6.33 6.33 6.38 5 0 100.00% 13 17 1 74 5 6.34 6.34 6.39 5 0 100.00% 14 30 2 10 1 6.36 6.36 6.37 1 0 100.00% 15 39 2 80 5 6.38 6.38 6.43 5 0 100.00%

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Even featured of the company in a national magazine result in increased number of customers by reducing the difference of calling time also has no impact on the sufficiency of three reservation agents due to a not single case of holding (Nelson & Nelson, 2014).

Recommendation

On the basis of above calculation, it can be highly recommended that no need to hire additional addition as the existing number of staff is sufficient to handle the calls in case of without featured in a national travel magazine as there is no holding time for any customer in the simulation of 15 customers. Therefore, Phoenix Boutique Hotel Group (PBHG) does not need to hire additional reservation agents. The featured of the company in a national travel magazine also does not affect the workings of the three reservation agents as there is not a single case of holding in 15 customers' simulation results. Therefore, it is highly recommended that the company does not need to hire any additional agent for reservation agents.

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