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BSBWOR501 Manage Personal Work Priorities and Professional Development Assignment - Mercury Institute of Victoria, Australia

Topic - LEADERSHIP AND MANAGEMENT 

Assessment Task 1 - Written Questions and Answers

Q1. How you will ensure you serve as a positive role model through work planning in your organisation and how you will maintain performance under varying conditions and contingencies? Provide an example.

The first step for ensuring a positive role model is maintaining composure when the situation id under intense pressure. In an organization there are different types of employees who do have different characteristic traits therefore an individual has to be diplomatic, sensitive and respectful to the other employees and straight forward. On the other hand one has to set clear objectives that help in removing communication barriers. Whereas for performance management, one has to have open communication among team members that would help in transferring major conflicts; For example a manager in an organisation would have better performance if the employees are motivated and high level of communication.

Q2. Describe the following samples of technology, and how they can be used to efficiently and effectively manage your work priorities: GoalPro, CRM Databases, Internet and Project Management Databases.

GoalPro

This is an application that is used in for the management of personal and organisational goals. It is software that is easy to use and manage time effectively and track the overall progress.

CRM Databases

A CRM database helps in keeping the details of customers, track the interactions of the customers and also help in the management of the customer accounts. This helps in improving relationships with customers.

Internet

Internet intends to have a number of utilisation as it helps in better form of communication, effective market research and buying and selling of commodities. Internet is useful for customer generation and for advertising.

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Project Management Databases

Project management database have multiple utilisation in business as it helps to work simultaneously on multiple projects, create new resources, to keep costs under control, linking tasks that are related and project visualisation.

Q3. List 2 appropriate methods/suggestions you may undertake to achieve a healthy work-life balance so that your personal life and health is not affected by work stress.

Exercise

Performing exercise regularly encourages employees and motivate. As per the viewpoint of Bârgau (2015), it can be stated that exercise helps in reducing stress level and helps to lead a healthy lifestyle.

Company outings

This is considered to be one of the most effective ways for boosting the morale of employees and helps in reducing work pressure as it helps in creating a healthy and friendly environment.

Q4. List 2 methods you may use to obtain feedback from employees, clients and colleagues and explain how the feedback gained can be used to improve your competence.

Employee performance review

One of the most effective ways to obtain proper feedback from the employees and colleagues is openly talking with them. This helps in better employee engagement as employees are directly involved in the process. It creates an atmosphere of having an honest conversation.

Team meetings

Team meeting is another method that can be used in effectively as it helps to collect proper feedback and employee are able to put their personal views in an open manner. This assists in removing any communication barriers bringing in better teamwork.

Q5. List three different development opportunities you would consider for yourself while developing your learning style and competencies.

Development of a personal vision

One of the effective ways for increasing development opportunities is developing a personal plan. This helps in keeping the personal objectives in mind that develops learning and knowledge skills.

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Planning personal development plan

A personal development plan intends to play a major in the development of personality and learning skills and style as it focuses on the areas of improvement. Based on the information gathered from the viewpoint of Bird & Mendenhall (2016), the planning needs to be realistic in nature and requires proper strategy.

Enhancing skills

One of the most effective ways for development opportunities is enhancement of skills. In every industry there are certain requirements of key skills. According to Donate & De Pablo (2015), skills bring in new opportunities and add more value.

Q6. Provide 2 examples of networks you can use for maintaining and enhancing your knowledge, skills and work relationships.

Chain network

In chain network communication tends to follow chain of command and follows organisational hierarchy. In this type of network the subordinates get commands from superiors. All the key management decisions come from the end of the superior. There is a better flow of commands in chain network.

Vertical network

In vertical network there is a two way communication and subordinates are provided with immediate feedback that makes the communication process superior. As per the viewpoint of Edwards et al. (2015), it has been stated that vertical network enhances skills as well as employee and employer relationship.

Q7. Explain the following self-evaluation techniques and principles: Performance measurement, Personal behaviour, self-awareness and personality traits identification, Personal development plan, Personal goal-setting and Time.

Performance measurement

Performance measurement can be referred as a process that involves collecting and analysing information in regards to performance of an employee in an organisation.

Personal behaviour, self-awareness and personality traits identification

These can be defined as the capacity that is required for introspection and tends to provide the ability for recognising an individual as oneself separate from other individuals.

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Personal development plan

Personal development plan can be defined as a process that helps in creating a proper action plan on the basis of awareness, reflection, values and planning. This helps in the development of career, relationship and education.

Personal goal-setting

Personal goal setting intends to be a process of goal setting that is performed for the achievement of personal objectives and to develop oneself with new skills and knowledge.

Time

Time tends to be one of the most essential elements in the process of self evaluation as it reflects on performance and reflects the performance that helps in the process of evaluation. Time is an entity on which individuals are measured in an organisation.

Q8. List five types of learning styles.

  • Visual learning style
  • Aural learning style
  • Verbal learning style
  • Physical learning style
  • Social learning style.

Q9. List two types of both work methods and practices that are available to improve your personal performance.

Organising and prioritising: This involves creating a schedule for daily maintenance and identification of the crucial projects that needs immediate completion. According to the case study, development of communication skills and teamwork are the two major goals that have been prioritized by Mariam for.

Management of interruptions: This is a process that helps in the management of interruptions that minimises time consumption in the workplace.

Q10. What does it mean to observe workplace policies and procedures?

In an organisation the employees are provided with the organisational policies that help in regulating the various matters in the workplace. These include factors that include workplace health and safety issues, anti discrimination, equal opportunity for employment, social media use and drug use. Any employee is bound to follow the laws and policies made by the authorities that also assist in managing issues and determining unfair claims.

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Q11. Describe the process you undertook to prioritise activities. Describe competing demands and how you plan to manage these to achieve goals.

The first step that has been taken in to prioritise activities is collecting a list of the tasks that has been undertaken in the period of time. The next step is prioritising the urgent tasks and assessing value. In addition to this, in order to meet the demands one has to be more flexible in making decisions and to adapt with the current situation.

Q12. List three ways to ensure your personal goals, plans and activities are in sync with your organisation.

Proper feedback

Feedbacks in an organisational context work as a form of reminder and also help to focus on the areas that need more emphasis. This helps in the improvement of performance.

Allocation of tasks

In an organisation the employees need to understand their role as it assists the employee to grow. In addition to this, it improves productivity and performance of the employee.

Employee recognition

Employees those with talents and skills need to be recognised as it helps in the growth of their confidence as well as their performance. This affects the employer employee relationship as employees feel satisfied and confident.

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Assessment Task 2: Case Study - Mariam

Q1. How can Mariam ensure that her personal goals, plans and activities align with the organization's goals? Use Microsoft Word for the template given below to develop two work plans to achieve the two goals you have prioritised.

Work activity

Description

Goals

KPIs

Timeframe

Training

Taking proper training from the seniors and other professional experts

Develop professional skills

Enhancement in the work process

One month

Group discussion

Group discussion helps in proper exchange of ideas and brings more creativity.

More creativity

Better outcome of the work and more innovation in framing designs

6 months

Communication

Communicating with other co-workers and seniors

Development of communication skills

Resolving queries and detail understanding of questions

12 months

Monitoring

Doing a through monitoring and supervising of the works

Better supervision and awareness

about different perspectives

Less errors and capability of detail check

18 months

Analysis

Analysing every activity to understand how it would benefit to achieve my priorities

Development of analytical skills

Capability of doing a critical analysis of every opportunity.

24 months

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Q2. What initiative can Mariam take to prioritize and facilitate the competing demands to achieve personal, team and organizational goals and objectives?

Development of communication skills

Communication holds the key to success in the organisational context as it helps in exchange of ideas between fellow employees. As per the viewpoint of Eriksson et al. (2017), it can be stated that communication is involved on the internal as well as external factors of an organisation and bring efficiency as well as improvement. Mariam needs to put emphasis on engaging herself in development of communication as it would help in bringing dynamism and help to achieve organisational objectives.

Teamwork

An organisation thrives when employees come in together as a team and help in providing solutions by exchanging of new ideas and creative working. Mariam can learn effective teamwork skills that would help her in the future perspective. Teamwork can be used in bringing quick solutions and to build a better working environment (Shin et al. 2015).

Q3. Pretend that you're Mariam and use the template provided in Appendix 1 to develop a professional development plan and an action plan. You should include: a) How you will assess your personal knowledge and skills against competency standards such as enterprise specific competencies or nationally endorsed units of competency.

Professional development and opportunities/training

Timeframe

Description of opportunity/training

Skills/competency to develop

Six months

Completing her qualification.

Would develop her knowledge other professional skills.

One month

Better job opportunities

This opportunity would develop her analytical skills in finding the best suited job.

One year

Opportunity of becoming a volunteer for five different projects under the Art director.

Mariam would be able to gather proper work experience and other professional skills.

One week

Getting proper training

Better communication and professional skill development

In six months Mariam would get an opportunity to finish her qualification which would provide her with more opportunities and knowledge in her professional sphere. Mariam would enhance her knowledge by educating herself that would help her to gain professional development. In a one month time span, Mariam would get the opportunity of better job of deputy art director. This would help her in exploring her knowledge that she has gained. Mariam would use her knowledge and analytical skills to develop a better scope understanding the requirements for the job. In a one year span, Mariam would get an opportunity to become a volunteer for at least five different projects under the Art director. Working in the five projects would provide Mariam with adequate experience of the job and development of skills. This would also benefit her providing her better analytical ability and knowledge of the organisational working and build a relationship with the other employees. In a one week time, Mariam would be meeting the Art Director in order to get training to meet the organisational objectives. Mariam would be able to understand the working conditions of the organisation with proper training and enhance her skills and ability to determine the organisational planning and objectives.

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b) What new skills you aim to acquire to achieve or maintain a competitive edge over others.

Action plan with different networking activities

Timeframe

Description of networking activities

Opportunity/professional advantage

One week

Gathering of key information about the organisation that Mariam has been working.

Every organisation tends to have a different set of objectives and determining the organisational structure would bring in better knowledge about the company that would help Maraim in the future.

One month

Establishment of good relationship with fellow employees in the organisation.

Building good relationships in an organisation is essential as it keeps employees engaged and bring better communication flow in between the managers and employers.

Six months

Exchange of ideas through the chain network.

Mariam would develop better managerial skills as in most of the chain networks the employees are assembled and monitoring of performance is easier.

One year

Gathering opinions from fellow employees.

This would develop better communication skills for Mariam and better analytical ability to understand the difference between high performing employees and low. Not all information is valuable to the organisation so a manager needs to understand what opinion has validation.

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Assessment Task 3: Role play - Conduct a 5-10 minute role play with the help of your classmates and assessor considering the organization's policies, plans and procedures.

Role Play

Classmate: Tell me about your past background?

Mariam: Currently I have been working in a graphic designing company that is related to the art department. The organisation has been new in the industry and I have yet to complete my college degree as I am pursuing a dual degree in arts along with event management

Classmate: What are your professional goals in the future?

Mariam: I intend to have a goal to become the Art Director of the organisation that I have been working in by the year 2020. In addition to this, I want to keep pursuing illustration skills and want to bring a new show of my own in the downtown gallery.

Classmate: What are the current opportunities that are available to you right now and in the future?

Mariam: The organisation that I have been currently working in has huge potential in the future as there are a number of opportunities in the near future. I have already gained a bit of experience in my field that has provided me with the opportunity to increase my professional skills. I have the option to continue my field of work and also to work as an independent graphic illustrator.

Classmate: What are your financial and financial goals?

Mariam: I do have set a very high standard of goal for my future and intend to do physical activities along with my job to keep a proper work life balance. I would like to be financially independent and want to build my own line of illustrations that would help me bringing better financial stability.

Classmate: How would you balance your life with work?

Mariam: I engage myself in relaxing activities such as exercises and hope to run for a marathon in the near future.

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