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Question: Write no heading analysis of what you believe it takes to lead a team of staff who are both happy and efficient, while still providing a great experience to the guest.
Answer: It is considered to be very much inspiring, rewarding and at the same time very much exhausting to lead a team. However if the working environment turn out to be very busy then it is quite difficult for the team leaders to see that whether the members are happy and contented. In this kind of environment the internal guest can be pointed out if there prevails a transparent working environment. Secondly, the most important thing is to have good communication and the leaders should be successful in terms of providing some honest feedback. On the other hand, some proper form of feedback helps in developing teams both professionally and personally. Even if there lies no negative feedback then also the team leader should check in to let know. The team members should also be given the courage for further collaboration. In order to keep the internal guest, it is important to give them proper rewards so that they turn out to be happy at the end of the day and feels motivated to work more.
Question: How do you find that internal guest? How do you keep them? How do you handle sub performing employees?
Answer: Checking out the performance of the whole team is also an important factor that needs to be taken into consideration. In case of the employees who are performing poorly they should be pointed out their weakness areas and when needed they should be given proper training. It is important for the management team to deal with his underperformance as soon as possible and accordingly should be given training. At the same time, it is important to understand the employees and give them rewards so that they feel motivated.
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Question: Is there a difference in how you handle male vs. female employees?
Answer: Yes, there exists great difference between the male and the female employees at workplace. This is because, it has been revealed from a survey that male employees are more efficient at work than the female employees. The differences exist due to the fact that the male and female brains are quite differently structured. They always deny regarding the differences in structure in brains (Dan, 2018).But these kinds of differences should be eliminated from the workplace because misunderstanding between the genders causes a great conflict in the workplace. For this proper training needs to be given so that the gender related issues can be eliminated from the workplace. The change in behavior of employees is needed to be encouraged so that the working relationship between that of men and women gets strengthened.
Question: How do you keep the internal guest focused on serving the external guest?
Answer: In order to serve the external guests properly, the internal guest should have the tendency to start with the excellent form of service to them. On the other hand, the internal guest should try of establishing a positive image of the company in front of the external guests and this can be done through marketing and advertising and they should also interact in a proper way with the customers. When the external guests come with their respective problems they should be treated well and their problems should be solved. It is always needed to have a professional form of behavior with the customers in all aspects.
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