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Assignment - Wage Structure Presentation
Task - You successfully completed the job analysis and job description for the Customer Service Agent at MediaRite. Develop a wage structure for the Customer Service Agent position by pricing the job and completing the wage structure using a rate range approach.
Answer - MEDIARITE MARKETING - CUSTOMER SERVICE
INTRODUCTION
Customer Service Agent of Mediarite Marketing would be the exploring factor.
The job description and the analysis of the same has revealed that it is a significant role and position for a company.
The wage structure for Mediarite to be followed in concern of customer service agent would be stated.
The Rate Range Approach for the wage structure would be utilised for accuracy.
Company Information
Mediarite promises to deliver performance driven marketing.
The company carries an intention of presenting each micro-moment through employing unique, cross device mix of search engine optimization, display advertising, social media marketing, PPC advertising, etc.
Customer Service
Companies frame up the customer service segment for providing its customers break free service and reduce the chances of losing any customer (Hirsch, Kaufman, & Zelenska, 2015).
The role of the customer service is to enhance the outlook of the company through satisfying the customers by resolving their issues and improvising the services.
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Wage Structure
Wage Structure is a combination of the main four factors, namely
1. Wage Enactments
2. Prevalent Wage Rates
3. Influence of Trade Unions
4. Corporate Philosophy on Wages
Wage Structure of Customer Service Agent
The wage structure of customer service agent includes the effectiveness and the number of issues that he has resolved in an effective way.
Customer service agents need to be acquainted with the product information, and the required information that is to be given to the customers.
Salary Range
Salary Range is the upper limit and the lower limit of the salary between which it could fluctuate as per the productivity of the employee (Wilmers, 2017).
Salary Range is a vital factor in the customer service position as the position is mainly target based and this makes the range much more appropriate.
Wage Structure of Mediarite for Customer Service
Pricing the Job
Pricing of the job means to specify the salary for the job and this reveals the dedication and the knowledge that would be required for executing the job (Werner & Lim, 2017).
The pricing of the job is one of the terms which helsp in understanding the significance of the job.
Rate Range Approach
The rate range approach specifies that a range is maintained for the specification of the salary.
The rate gained through the range approach helps in gaining a stable position and provide the employees with some motivation to achieve the highest range (Lass & Wooden, 2019).
Range of wage structure for Customer Service Agent
On exploring the salary range and the wage structure of Mediarite, that has been framed, the range of age structure in concern of customer service agent post, could be set in between $35568 to $40605.
Conclusion
Mediarite has achieved the range that is to be followed for the customer service agent role as per the rate range approach of wage structure.
Overall the framework has explored the accurate tools that is rate range approach, wage structure and pricing of job.
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