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PROJ6009 Business Process Management and Systems Assignment Help

1. Critically analyse the role of management information systems in sustaining successful organisations.

2. Critically evaluate approaches to business process management and systems, their associated risks and implementation processes.

3. Establish and justify governance processes for business process management change to ensure that all stakeholders are considered in technology change decisions

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Introduction

Business process management (BPM) provides a systematic approach to recognize, produce, and record business processes. Additionally, it also involves the measures, examination and control process, with the objective to achieve targeted business goals. This approach aims at enhancing the business processes by making the workflow efficient and increasing its adaptability to the ever-changing business environment (Rosemann, &vomBrocke, 2015). According to the report by Mendlinget al. (2018), the business process comprises of a collection of activities that are conducted in an organizational as well as the technological environment. These sets of activities are important for a business to achieve the desired goal.

Overview of BPM functionality

The role of administration within any organization takes support of BPM to improvise the activities. Common example of these functions include design, modeling, execution, monitoring, and optimization. In order to support and streamline these activities, BPM follows a defineprocedure and techniques. It acts as a connector to fill the gap between the unstructured groups of collaborators in business and make the transaction process accurate (vomBrocke, Zelt, &Schmiedel, 2016). It integrates the tasks related to "procure-to-pay" or "order-to-cash" easy by combining with other services, where it can move data in and out of the enterprise applications and make the process automated. Further, it facilitates the business managers to perform several functions depending on the organizational requirements such as, managing business transactions, or organizing enterprise documents. Overall, it can be learned that BPM is necessary for all types of organizations, irrespective of their type and size. It helps the organization in identifying and assisting in various processes and increasing productivity in the long run (Mendling, Weber, Aalst, Brocke, and Cabanillas, 2018). The present report focuses on outlining the importance of BPM in Walmart.

Use of BPM in the selected organisation

The use of BPM services in the company can improve and manage processes which can eventually drive towards optimized business outcome by lowering cost and increasing revenue. It can also increase customer satisfaction by aligning its processes with the requirement of its customers. This information is inferred from the report by Mendling et al (2018). Furthermore, it also helps in different decision-making areas such as measurement, deployment and examining organizational resources (Rahimi, Møller, &Hvam, 2016). Additionally, it also contributes to the sound maintenance of the company's financial management system. Lastly, it allows the organization to keep track of progress, especially in the meeting which helps in achieving the desired goal.

In this context, the selected organization which uses BPM software is Walmart. It is one of the largest multinational corporations in America. Walmart covers a variety of operations that are mostly focused on the management of supply chain, inventories, and sales performance. With the use of BPM, Walmart is able to turn the table on some of the major retailers of the day by improving its process. For instance, the company uses RFID chips for automating the purchasing process which in turn saves a lot of clerical time and effort. With the use of BPM, it is able to increase visibility across suppliers and partners. For example, if Walmart requires a particular product from its suppliers, then it can enter the detailed product information in the BPM solution, which can further help in identifying the certified suppliers having that product (Schmiedel, vomBrocke, &Recker, 2015). In addition to this, the BPM will also request quotes from those specific suppliers. The usage of BPM solution in Walmart's supply chain streamlines the workflow. Moreover, it also scales the accounts payable processing and alerts the company to reduce the cycle time and thus, captures the early payment discount (VomBrocke, &Mendling, 2018). With the installation of BPM, the departments of Walmart are integrated, which eventually enhances the movement of business process invoices and creates a path for the combined decision-making process. Apart from this, with the help of the BPM system, Walmart is also able to manage its logistics. It tracks each of its shipments when it is handed to the third-party logistics provider. If the shipment is delivered on time, then everything is good, else the BPM will automatically reschedule the shipment for the next day in case of any delay (VomBrocke, &Schmiedel, 2015). In this way, it saves a lot of money and time for the company, by keeping the product in that field instead of returning back.

Approaches to BPM

BPM is used by most of the companies as it streamlines their work processes. In order to incorporate BPM, the organization needs to follow a step-by-step approach. The first step includes ‘evaluation', which purposefully read the process, with the objective toimprove the operational procedure. In this step, the process management team is selected and each team member is assigned their respective responsibilities (Schulte, Janiesch, Venugopal, Weber, &Hoenisch, 2015). The next step will only be followed, once the objective and expected result from current step is identified. The second step is the ‘identification of stakeholders'. In this step, all the related stakeholders and their requirements from the process will be identified (Mendling et al, 2018). However, according to the report by Reisert, Zelt& Wacker(2018), this step is also important for decision making, approval, and further amendment of changes in the procedure. The third step is the ‘description of current performance', in the form of a flowchart. The fourth step is the ‘measuring processes', where the current performance is subjected to evaluation. The determinants used as criteria for evaluation are quantitative and qualitative data types in nature. The fifth step is ‘identification of barriers'. In this step, the organization should identify the potential blockages which prevent from realizing the customer requirements, by using a problem-solving technique (vomBrocke et al, 2016). The sixth step is the ‘root cause analysis', which aims at exploring the cause of the identified barrier. The final step in this approach is ‘solution development and implementation'. Here, the solutions are developed and prioritized on the basis of internal and external requirements. The solution is executed on a pilot scale to measure its capabilities and ensure its successful implementation (Rosemann et al, 2015).

Risk of BPM

In the above section, it could be learned that BPM immensely support the execution of the organizational processes. However, there also exist certain risks with its implementation to the organization. According to a report by Rahimi et al (2016), most of the organizations have sales management or ERP software installed, which tends to manage such processes. The risk in this consideration is that they remain immune to the market fluctuations and internal (organizational dynamics), which in turn can affect the decision making process. In addition to this, Mendling et al, (2018) have mentioned that the inclusion of the BPM platform will be a waste if it is unable to integrate with these previously installed software. The risk in such situation is also likely to the fact that employees tends to remain resistant to the change management and learning of advanced methods (or tools). In addition to this, there also exists a rigidity risk during BPM implementation. This refers to that fact that procedural requirement include robust procedure, documentation, and a fixed workflow. Thus missing information at any stage, could interrupt the overall procedure. In other words, to bring smoothened workflow, BPM must be flexible enough to allow sufficient process deviations. In some organizations, the BPM users fail or find it difficult to adopt the software and makes it inappropriate for use.

Conclusion

In summary, the report illustrates the concept of business process management by taking the case example of Walmart. It has also mentioned detailed information about the role of BPM in the given organization by mentioning the requisite approaches in a step-by-step manner. Finally, the risks associated with BPM installation has also been mentioned, which includes software incompatibility, rigidity in installation, and user's unacceptance.

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