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MKT 223 Effective Customer Service Role Play Assignment Help

In the question it clearly states that create a role play from one of the below scenarios no where does it say the project consist of all scenarios 

"The Project will consist of writing a complete Role Play from one of the below scenarios. In addition to the role of the customer service provider, you will also need to include the role of the customer into your project." 

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Introduction

The paper will present the role play for the customer service provider and the consumer related to the scenario chosen for this context. The scenario of national membership warehouse retail store has been selected for this study. 
Role-play

The scenario demonstrates that a customer care specialist of a national membership ware retail store leading role will give answerto several travel-related questions. The role play demonstrate the communication process of this customer care executive with that of the consumer who is qualified for the membership of travel-related discounts. It is seen that the customer tries to find out the several types of travel-related discounts that he or she will get for this membership opportunity. In order to answer this question, the customer care executive maintains a two-way communication through interactive verbal means to demonstrate the discounts that is offered due to this membership approaches.
The role play description is provided below:

Customer care executive (CCE)
Hell, this is the national membership warehouse retail store so how can I help you, sir?
Customer
Hi, my name is Steve Smith. I have a query regarding travel-related offerings. In the previous week, a contest washeld in my locality of New York, and I have participated in this. Moreover, I become the winner of that contest, and I have qualified for the membership approach of travel-related discounts. So can you help me with that?
CCE
Yes, sure, sir, I can help you with every travel-related discounts. Sir, tell me about your query regarding this
Customer
A travel membership car was provided to me so can you elaborately describe me what the travel-related discounts that I will get from this membership card?
CCE
Sir, can you tell me your card membership name, because different membership card has different discounts. So please you tell me your card name?   
Customer
Yes, the card name provided to me is City-Pass.
CCE
Yes, this pass is quite beneficial for you regarding any travel discounts throughout the city as it can save your money compared to purchasing all the admission fees individually. 
Customer
Can you tell me the several travel-related discounts that I have to get from this City-Pass membership card?
CCE
The City-Pass membership card offers you to save 45USD per person while travelling from one place to another in the country
Customer
Oh, it not a reasonable opportunity for travelling-discount. Is I will get only this discount offerings?
CCE
No sir, along with this you can get other travel-discounts 
 
Customer
So why are you not telling me about the discounts? What are you waiting for?
CCE
No sir, I am waiting for you to understand your queries regarding the membership card
   
Customer
So now tell me the other travel discounts that I can get from this particular membership card 
 
CCE
The discounts that included in this City-Pass membership card are you can use this card once in a month for getting discounts on travelling expenses
Customer
What I can you this membership card only once in a month? Then what is my benefit of winning this context?
CCE
Yes, sir, you can use this card once a month. As per the authority, they have the rule that every member should use this membership card once in every month       
 
Customer 
Look, I am not satisfied with getting this card so that can I withdraw it?
CCE
Sir, don't feel bad because the card has also provided some benefits to you
Customer   
What are those benefits that can provide be travel discounts?  
CCE
If sometimes you want to cancel the tickets then by using this membership card you can get the full refund of travelling expenses. No percentage of amount will be deducted for cancelling the tickets  
Customer     
Yes, it is a good discount on travelling, now can you demonstrate to me how to use it?
CCE
Yes, of course, sir. As we build in the world of technology so it nothing impossible to cancel the tickets with a full refund from home. Firstly, you have to visit the online website of the travelling company where you books your tickets, and by entering the card number, you can cancel the ticket. Refund will be processed within seven days 
Customer   
Now, I am satisfied to use this card. Thank you for helping me out 
CCE
Thank you, sir, for calling here and have a nice day 
 
Conclusion 
The paper concluded that the roleplay is based on verbal, non-verbal communication, consumer handling, listening and consumer service skills.        

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