M5A1: Essay: Face Management and Stress/Anger Management
Address the following in your essay:
- Define and explain two key concepts from each chapter that stood out to you; please include page numbers, cite from the textbook, and end the essay with a reference to the textbook (citations/ references should be in APA style).
- Include suggestions the authors make for each chapter that would help you better manage conflicts (again include page numbers and references to the textbook)
- Then explain how you could use the concepts that you identified to better manage a conflict in the past, present, or future (it may be one conflict for both chapters or a separate conflict for each chapter).
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Essay question: what is the role of face management in negotiations?
Face has been a factor of influence in negotiations since mankind began. During a negotiation, face threatening changes the behavior of the negotiators and push them into competition rather than cooperation. The face theory states that a person’s public image is dependent on his or her face. The essay discusses the importance of the change in facial expressions and the impact of threats to one’s face.
Transition of face in different situations
The face of a person never remains the same as it responds to the situation and the moods of the person. The face can change from happy to sad, from negative to positive. One uses their face to uphold their public image by changing their facial expressions according to the expectations of the people around him (Noe et al., 2017). A person changes their situation according to the role they playing and the type of situation they are in. This is due to their belonging from different ethnic, racial and religious background which are impactful to communicate teachers (Cahn & Abigail, 2007) . For example, a teacher needs to put up a stern face while teaching. Facial expressions are often treated as an effective method of non-verbal communication, thus plays an important role in communicating certain messages to the opponents.
Impact of face threats in negotiations
In a conflicting situation like negotiations, face plays an important role in changing the direction of the negotiation. A person’s face can be subjected to change when his motives are questioned, methods are ignored etc. Such actions can change the nature of the negotiation into competition.
Face is the mirror of the mind. The type of situation changes the face value of a person. Lastly, negotiations are sensitive situations where the actions should be calculated before implementing.
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Essay question: Importance of anger management
Anger is one of the negative reactions expressed by humans. It is a strong emotion expressing frustration or incapacity of a person. The essay discusses about the effectiveness of anger during conflict situations and negative impact of anger during negotiations.
Anger, an effective strategy
In most cases, anger is supposed to produce negative results although sometimes it can cause the opponent to make adjustments (Hunsaker, 2017). The opponent can withdraw their demands to avoid further disputes. This is a short term strategy and is not always fruitful as the opponent might not react the same way as he did the first time. Anger can be effectively used at the right time and in right situation to turn the tables, although it can be less effective on negotiating with the strangers. Thus, it must take sufficient time to deal with the issues of anger which have divided them (Cahn & Abigail, 2007).
Negative impact of anger
Expressing anger during a conflicting situation or negotiations does not always bear positive results. Anger can destroy the agenda of the negotiation and the relationship with the opponent. Anger can also cause people to take inappropriate judgments to satisfy their ego. Using anger during negotiations also creates a negative image in front of the opponent (Hunsaker, 2017).
Anger can fetch different results in different situations. Positive results might be borne by anger in personal relationships but it does not work on intrapersonal relationships.
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