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ICTICT511 - Match ICT Needs With The Strategic Direction Of The Enterprise, Danford College, Australia

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Task 1: Analysis and Strategic Planning

Part 1: Mission statements

Review and compare the following mission statements from Microsoft and LPPL.

Answer: Comparison of mission statements: While LPPL is focussed over the satisfaction of the customers, Microsoft is committed to aid people and organisations with regard to the undertaking of activities related to business accordingly. Furthermore, the values of Microsoft imply the delivery of products and services in a qualitative manner as far as the satisfaction of customers are concerned along with the comprehensive solution to the shareholders and the employees accordingly (Avgerou and Walsham, 2017). It is imperative that the best mission statement is of Microsoft as it not only helps people but also businesses as far as the delivery of the services in an incredible manner is concerned. Both employees and customers are taken into consideration by Microsoft with regard to presenting them with a comprehensive solution as far as the mission statement is concerned. The interests of the stakeholders are also protected (Lee, Thomas and Baskerville, 2015).

Part 2 - Gather data on current information technology

Create a questionnaire that can be used to gather information about the organisation's current IT systems.

a. Client server

• Do you currently have any client / server computers?

• If yes, what type and how many?

Answer: Client-server: • What kinds of client-server computers are viable to the organisation?

• How have been the services hitherto provided by the client server computers for the organisation taking account of the current situation?

• What is the range of the client-server system of the organisation?

• What kinds of steps and measures ought to be undertaken in order to improve the services of the computers as far as the aspect of client-server is concerned?

• Are the resources with regard to the upgradation of the client-server computers available in large-scale?

b. Network

• What is the network topology and cable type?

• Do you have an ISP? If so, who and what is the connection type?

Answer: Network: • What is the kind of network used by the organisation?

• What is the kind of security system used by the network by the organisation?

• How network security is ensured in terms of the flow of information with regard to the organisation concerned?

• How the filtering of the information takes place as a result of the application of the aspect of network security?

c. Data

• How is your data stored?

• How do you archive older data?

Answer: Data: • What is the technique used to store the data?

• What aspect of confidentiality is taken into consideration with regard to the privacy of data?

• How data privacy is ensured on part of the organisation?

• How the maintenance of data is ensured as far as the preservation of the electronic records are concerned?

• What are the consequences related to breach of data?

d. Peripheral

• Do you use printers or faxes? If so, what type and how many?

Answer: Peripheral: • What kinds of peripheral devices are used?

• Whether the devices are printers, photocopiers or both?

• Are the peripheral devices quite effective in order to meet the needs of the organisation?

• What are the peripheral devices used for communication in an effective and efficient manner?

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Part 3 - Determine objectives

Review the tables below and for every objective and finding, suggest:

• what the implications would be

• make recommendations (if required).

Question 1: Objectives: Check the weather report to determine the temperature for today

Answer: Implications: The weather report implies that the day would be a cool and pleasant along with the possibility of rain to some extent during the afternoon thereby implying that it would neither be hot and sultry nor chilly.

Recommendations: It is suggested that accuracy should be ensured in the aspect related to prediction of weather so that the appropriate steps, measures and precautions can be undertaken with regard to the conditions of the weather.

Question 2: Objectives: Evaluate customer feedback to determine the feasibility of introducing an e-commerce website for the organisation.

Answer: Implications: It is implied that the delivery of products and services are to be made to the customers at the earliest on part of the organisation as far as competition is concerned.

Recommendations: It is hereby recommended that the steps and measures ought to be taken on part of the organisation in order to reduce the waiting times of the customers so that they are not driven away towards the rival companies which are basically competitors.

Question 3: Objectives Evaluate whether the current system database performs the tasks required by users.

Answer: Implications: It is implied that the there is a laxity in the maintenance of the records of the suppliers as far as inventory management in the form of logistics and supply chain is concerned.

Recommendations: The information of the suppliers are to be maintained accordingly and updated at regular basis as far as the prevalence of the correct data is concerned so that it is feasible to identify the types of suppliers along with the deals they contemplate to provide (Senft, Gallegos and Davis, 2016).

Part 4 - Reviewing action plans

Visit the three links listed below for action plans and review the similarities and differences between them.

Answer: Review of action plans: The similarities in the action plans as observed include the encouragement of innovative thinking as far as the aspect of creativity is concerned thereby implying learning in an independent manner (Schwalbe, 2015). They also imply that the student has to learn in an independent manner thereby gaining the skills in the desired manner. Furthermore, it is also imperative that education is quite important as far as the similarities in the plans are concerned. The differences in the first two action plans imply that while the first one emphasises on rigorous academics, the second one focuses on various kinds of leisure activities which are important for the all-round development of the students. The third action plan is totally different from the first two ones as it implies the setting up and expansion of business (Hills, 2018). The differences also imply that all kinds of plans are implemented in a different manner as they primarily convey different objectives. The people implementing the plans also have different mindsets as far as their views and opinions are concerned.

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Task 2 - Project

You are required to write a gap analysis report comparing the current system with the strategic plan. You should:

- Review the critical issues and strategic objectives in the BCG Design strategic plan.

Answer:

Currently in place

Requirements

Gap (Y/N)

Items required

Company Intranet 

Infrastructure by the virtue of LAN and WAN

Y

Staff to ensure stability in connection. The appropriate infrastructure for the same. The training of the staff would also be taken into consideration

Server software

Operating system in the form of MS Windows 2000 server

N

 

PC software

Operating system in the form of MS Windows 2000 professional

N

 

Brochure site functionality

Website with regard to the displaying of the details of the products thereby implying Customer Relationship Management

Y

System with regard to data privacy of the customers, especially the ones who are loyal

Hardware

Infrastructure to support the functioning of the computers

N

 

Information

Adequate information to be included in the website

Y

The information must be made accessible to the customers

Network

The flow of information is controlled

Y

The network security is to be ensured.

Telecommunications

Proper technology to imply the efficiency of telecommunications

Y

The staff must be adept in the handling of the system of telecommunications effectively and properly

Documents

The documents containing confidential records are to be maintained thereby ensuring data privacy

Y

Policy with regard to confidentiality of the documents thereby protecting personal data of the customers

Files

The files are to maintained in such manner so that the contents are not lost

N

 

Solution options for the strategy: 1. The infrastructure related to information technology is to be of top-notch quality

2. Customer satisfaction should be of utmost priority

3. The staff is to be trained in such a manner so that they are motivated top perform the tasks at the organisational level.

4. Customers are to be provided with a platform to furnish their feedback

5. The organisation is to be provided with the appropriate resources

6. The relationship between employer and employee is to be ensured accordingly

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1. IT infrastructure

Objectives: The updated aspect of the information technology is being considered as far as the latest trends are concerned.

Findings: In order to implement such an option, the adequate skilled staff along with the available resources in the form of infrastructure would be the key aspects.

Implication: Such an option would have a positive impact with reference to the serving the customers in a better manner so that they can place their orders from their homes itself.

Recommendation: The actions that are ought to be undertaken with regard to this option would be the ensuring of the efficiency and effectiveness of the modus operandi of the information technology.

2. Customer satisfaction

Objectives: The psychology of the customers in the target market is being taken into consideration

Findings: The market analysis would help in the determination of the viability of such options

Implication: The risks would involve the competitors in the market

Recommendation: The strategy needs to be formulated and implemented in such a manner that it would lead to the economic viability for the customers

3. Staff training

Objectives: The training of the staff would involve the impartment of various skills related to the performing of the tasks thereby contributing to the organisation immensely

Findings: The training would help in the determination of the ability of the staff to perform the asks accordingly

Implication: The positive impact would result in the motivation of the employees to a significant extent

Recommendation: The staff to be trained are to be enough in numbers as far as the economic viability on part of the organisation is concerned with regard to the training costs

4. Customer feedback

Objectives: The website must provide a pathway where customer can furnish their experience

Findings: The part of the website where the feedback is to be registered must be easy to understand for the customers

Implication: Such an option would have a positive impact with reference to the serving the customers in a better manner so that they can be provided with a comprehensive solution on the basis of their feedback.

Recommendation: The actions that are ought to be undertaken with regard to this option would be the ensuring of the addressing of the feedback on part of the company at the earliest.

5. Resources

Objectives: The availability of the resources is to be ensured.

Findings: The resources are to be made available at all times when necessary in order to perform the tasks accordingly

Implication: The risks involved imply the misuse of the resources thereby leading to the disastrous outcomes

Recommendation: The actions that are ought to be undertaken with regard to this option would be the ensuring of the utilization of the available resources in an effective manner.

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6. Employer and employee relationship

Objectives: The main objective of the employers is to ensure that the employees are motivated

Findings: The schemes related top retention of employees are to be taken into consideration

Implication: Such an option would have a positive impact with reference to the amicable relationship between the employer and the employee thereby resulting in the favourable outcomes for the organisation as a whole

Recommendation: The actions that are ought to be undertaken with regard to this option would be the initiatives to be undertaken by the employer

Action Plan: The recommendations are to be taken into account as per the options aforesaid by the virtue of the formulation of the action plan in a tabular form below

Activity

1.      Analysis of the technological factors of target market as far as the IT infrastructure is concerned.

2.      Taking account of the needs of the consumers in the market

3.      Staff training

4.      Feedback from the customers

5.      Utilization of the available resources

6.      Policy and framework to be formulated for the relationship between employer and employee

Responsibilities

1.      The department of Information Technology

2.      The people involved in marketing

3.      The people in charge of imparting the training along with the Human Resource Management

4.      The complaints team

5.      The people concerned with regard to the performing of the tasks in terms of the resources

6.      Human Resource Management along with the applicable employment laws

Resources

1.      The resources related to information technology along with capital

2.      The finances along with the required materials for marketing

3.      Training costs and well-equipped training rooms

4.      Website providing a platform for customer feedback

5.      The respective resources for the desired outcome along with finances

6.      Finances

Timeframe

1.      4-5 weeks

2.      5-8 weeks

3.      2-3 weeks

4.      1-2 weeks

5.      3-5 weeks

6.      1 week

Evidence of success: The aspect of success would be considered once it is ensured that the company has carved a niche of itself in the industry related to Information Technology.

Evaluation process: The review of the implementation would be carried out by the virtue of the consideration of various parameters with regard to the overall modus operandi of the organisation as far as its success is concerned.

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