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Conflict Coach Practitioner Assignment

Question 1. How do you help the conflicted parties clarify perception of one another?

Solution:

It is the responsibility of the third person to clarify the perception of each conflicting party. In the perception clarifying approach, it is important to understand the reason behind the conflict and who are involved in the conflict. While clarifying the perception, one should identify the real problem and try to understand, and finally, clarify the requirements of all parties involved in the conflict. The first and foremost thing while clarifying perception is to define the problem (Prause, & Mujtaba, 2015). This approach will help to understand the real problem and the opinion that the other party holds about it, which will eventually help them to resolve the conflict. The second thing for clarifying perception as a third party is to collect information that is relevant to the conflict. This method will help to make the correct decision for the parties involved. Finally, resolving the conflict effectively, it is important for both of the party listen carefully to each other. They should change the approach of viewing other people by holding accountability, reflecting positive qualities, and standing in the opponent's position.

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Question 2. How does adult development theory aid the conflict coach practitioner?

Solution:

Conflict coach practitioner helps people in resolving their interpersonal disputes and conflicts, and enhance their ability in conflict management skills. It is evident that adult development theory builds an affiliative leadership style in an individual (Scales, Benson, Oesterle, Hill, and Hawkins, 2016). The affiliative style of leadership provides cohesiveness as well as coordination to the organizational team, as stated in the report by Prause et al (2015). This will eventually help in conflict management. Additionally, the theory has four different approaches; behavioral, psychological, sociocultural, and integrated approach. Using the behavioral approach, the practitioner can teach conflict management skills based on past behavior. With the help of psychological approach, the practitioner can focus on the internal development process of individuals. It describes that humans are active participants of conflict rather than pre-planning it. Similarly, the sociocultural approach explains the practitioner to identify an individual's culture and the environment they live in, as it is an important aspect to develop conflict.

Question 3. How can you help the conflicted parties communicate more effectively using the concepts of confrontation, confirmation, and comprehension?

Solution:

Communication between the conflicted parties using confrontation can be done in either competitive style, or collaborative time. The competitive style should be used against confronting the opponent when the other party is confident about the approach and there exists an emergency. The collaborative style can be used to confront when the opponent prevents from expressing self-opinion. Similarly, the conflicted parties can communicate through confirmation, mostly in an oral or written agreement (Scales et al, 2016). It states that both parties agree to the terms of the conflict and resolve it. Finally, the communication between conflicted parties can be also done through comprehension, where each party tries to understand the standpoint of the other.

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