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BSBMGT617 Develop and Implement A Business Plan Assignment - Academia International, Australia

Report - Monitoring the Performance and Responding to Performance Data Post Implementation

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Introduction

The discussion provided below is entitled towards the identification of varied range of answers that are associated with the business plan conducted in Assignment 1.

Discussion

1. Using your completed business plan, who are the relevant parties to whom you need to communicate the business plan? Which details does this need to include for each party in terms of performance requirements and timeframes?

The plan needs to be communicated to the owner and the investors. The owner must know about the innovative structure and the investors about the financial forecast and requirements. The business plan should be presented within a week of its completion and the implementation must begin after consultation with the owners and investors.

2. What are the skilled labour requirements in the organisation to implement the business plan? Provide an overview of skilled labour in each department.

Department

Labour Skills Requirement

Human Resources

Hiring the desirable recruits

Kitchen

Having an experienced chef

Supply chain and Logistics

Maintaining a proper relation with the suppliers

Accounts and Management

Managing the front house and

3. Provide 2 examples how you could test the performance measurements you have set for your business plan.

By setting benchmarks and assessing the designated outcomes of the plans. Also, by using quick score balanced scorecard software.

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4. List 5 examples for reports and when these would have to be provided to the various departments in your organisation in terms of timelines and importance.

Type of Report

Time/Date

Department

Financial Report

Soon after the business plan has been formed

Accounts

Recruited Report

Soon after the individuals have been recruited

Human Resources

Marketing Report

After the marketing strategies have been proposed

Marketing

Management Report

After the implementation of the plan

Operations

Innovation Report

At the initial stage of the plan

The Back House

5. You have noticed that an important product line offered by your organisation becomes inconsistent due to supply issues. Which actions do you need to take?

I have to contact the suppliers and make sure that all of the issues has been resolved and for the time being the purchases have to made from elsewhere. It is of primal importance that a proper relationship is being maintained with the suppliers

6. On occasion it may be necessary to refine performance indicators as the set target is exceeded or can no longer be achieved. List 2 examples where a performance indicator needs to be refined.

The two examples are as follows:

  • When the recruited individuals are not being able to work profoundly
  • When there is a conflict in the kitchen and the quality of the food is degrading

7. Your Food and Beverage department showed an underperformance of targeted sales by 5 % last month and again by 7 % this month. The occupancy rate at the hotel for the same period showed an increase of average 4% with high profile customers and the number of covers in the restaurant increased on average by 7 %. There have been also a number of indications from customers that service attendance is average. Which potential factors for training could this indicate?

The potential factors that must have contributed towards the performance refinement of the restaurant are:

  • The etiquettes of the staff
  • The hospitality and the behavioural range of the individuals
  • The quality of the food and services
  • The ability to manage customer relationship in the most authenticated way possible

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8. What is the purpose of continuous improvement? How would this be reflected in a business plan? Provide 2 examples.

The use of continuous improvement would make sure that an organisation is able to utilise the resources available properly and ensure the detailed understanding of their own purpose. It motivates the organisation to work in a much proliferated manner. The application of various continuous improvement models would make sure that the organisation is able to achieve great remarks and the business plan is working in the best way possible. The two examples include the use of Kanban Model to synchronize the business operations of the organisation and the use JIT model for enhancing the productivity and efficiency of the organisation.

Conclusion

The discussion provided above led to the understanding of varied range of possibilities that the business plan procures and how it would benefit the restaurant for future upliftment.

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